Kenneth Earl Anchuvas
Data Analyst
Caloocan City
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
I GOT GAMES CORPORATION
04.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Email Support Representative
ELITE GLOBAL SOURCING
06.2019 - 03.2020
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
Community Moderator
TELUS INTERNATIONAL PHILIPPINES
11.2020 - 12.2021
- Supported new members by guiding them through onboarding processes, answering questions, and promoting healthy interactions within the community.
- Coordinated with cross-functional teams to address technical issues impacting user experience within the platform.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Polytechnic University of The Philippines
NDC Compound Pureza St., Sta. Mesa, Manila 04.2001 -
High School Diploma -
St. Therese of Rose School
G. Reyes St. Congress Village, Caloocan City 04.2001 -
Skills
Writing and editing
User Support
Technical knowledge
Community Engagement
Social media proficiency
Online research
Documentation Management
Analytical Skills
Multitasking Abilities
Timeline
Community Moderator
TELUS INTERNATIONAL PHILIPPINES
11.2020 - 12.2021
Email Support Representative
ELITE GLOBAL SOURCING
06.2019 - 03.2020
Customer Service Representative
I GOT GAMES CORPORATION
04.2017 - 02.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Polytechnic University of The Philippines
04.2001 -
High School Diploma -
St. Therese of Rose School
04.2001 -
Similar Profiles
KARTHICK RAMACHANDRANKARTHICK RAMACHANDRAN
Advance Programmer Analyst at Light & Wonder, Inc, Scientific Games CorporationAdvance Programmer Analyst at Light & Wonder, Inc, Scientific Games Corporation
Harper KoHarper Ko
Assistant General Counsel at Scientific Games CorporationAssistant General Counsel at Scientific Games Corporation
Lecia LaswellLecia Laswell
Senior Director, Global Indirect Strategic Sourcing at Light & Wonder f/k/a Scientific Games CorporationSenior Director, Global Indirect Strategic Sourcing at Light & Wonder f/k/a Scientific Games Corporation
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
LISTA H. MARIMARLISTA H. MARIMAR
Factory Worker at Island Biscuits Corp.Factory Worker at Island Biscuits Corp.