Summary
Overview
Work History
Education
Skills
Character Reference
Languages
Timeline
Generic
Kenneth Valdez

Kenneth Valdez

Pasay,Metro Manila

Summary

Dynamic IT Technical Support Manager at Travellers International Hotel Group, adept at driving digital transformation and enhancing operational efficiency. Proven expertise in project management and customer support, fostering collaboration and problem-solving. Successfully led teams to optimize critical infrastructure and improve service delivery, ensuring high-quality outcomes and user satisfaction.

Experienced with managing technical support teams to ensure efficient problem resolution and customer satisfaction. Utilizes strong leadership and communication skills to foster team collaboration and drive performance improvements. Knowledge of advanced technical troubleshooting and support methodologies, consistently delivering high-quality service.

Results-driven technical professional with comprehensive experience in technical support and team leadership. Proven ability to manage complex technical issues, ensuring seamless operations and high customer satisfaction. Known for effective collaboration and adaptability in dynamic environments, leveraging expertise in troubleshooting and customer service excellence.

Overview

13
13
years of professional experience

Work History

IT Technical Support Manager

Travellers International Hotel Group
05.2013 - Current

Innovative IT Manager with talent for leading teams to deliver robust IT solutions. Proven track record in managing complex projects, enhancing system performance, and implementing technology strategies. Known for fostering collaborative environments and driving digital transformation to support business growth. Skilled in aligning IT initiatives with business objectives to achieve measurable results. Experienced in leading IT teams to deliver innovative solutions that drive business growth. Strong background in systems management, network security, and project coordination. Committed to enhancing operational efficiency through technology and strategic planning. Bringing knack for problem-solving and team collaboration, I excel at bridging communication between technical and non-technical staff. With background in project management and customer service, I ensure efficient operation and user satisfaction. Adaptable and resourceful, I swiftly learn new systems and optimize processes to drive productivity. Managerial professional accomplished at project management. Coordinates operations to maximise productivity and efficiency while reducing costs. Possesses exceptional skills in staff management and business development. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Successful in technical support, inventory management and customer relationship development. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Education

Bachelor of Science - Computer Science

University of The Cordilleras
Baguio City, Province Of Benguet, Philippines
10-2012

Skills

  • Customer communications
  • Technical troubleshooting
  • Quality control guidelines
  • Vendor relations
  • Handling Operations and Back Office Supports
  • Managing Critical Infrastructure Concerns Decision Making for Operation Support Managing Support Concerns and Issues
  • Handling Technical and Infrastructure Supports Hotel, Casino and Back Offices Support
  • First Line Person Handling Back of the House, Operation Meetings and Executive Support
  • Team Leader for Operation Requirements Training Lead for Operations Basic
  • Operations oversight
  • Remote support
  • Training and mentoring
  • Ticketing system expertise
  • Operations management
  • Customer support management
  • Scheduling
  • Managing service level agreements
  • Staff training
  • SLA management
  • Project lifecycle management
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking
  • Project leadership
  • Communication

Character Reference

Jensen Collado

Assistant Director

IT Technical Support and Operations

Newport World Resorts

09178780246

Noel Paolo Libunao

Assistant Director

IT Infrastructure

Newport World Resorts

09178728060

Anna Marie Vidanes

Assistant Director

Human Resources Projects and Analytics

Newport World Resorts

0917878822

Languages

English
Intermediate (B1)
Filipino
Upper intermediate (B2)

Timeline

IT Technical Support Manager

Travellers International Hotel Group
05.2013 - Current

Bachelor of Science - Computer Science

University of The Cordilleras
Kenneth Valdez