Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kenneth Sy

Kenneth Sy

Customer Service And Technical Service Representative
Makati

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enterprising Customer Sales Representative with [Number] years of experience. Successful at selling [Industry] products to wide range of customers while negotiating favorable prices. Committed to long-term client and vendor relationships. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Concentrix
quezon city
01.2021 - 05.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Technical Support Representative

Alorica
makti
01.2019 - 01.2020
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Customer Care Representative

Alorica
makati
01.2017 - 01.2020
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services, statements, and balances.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Electrical Engineering

National University
Jhocson St Sampaloc Manila
06.2016 - 05.2017

Skills

Sales expertise

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Timeline

Customer Service Representative

Concentrix
01.2021 - 05.2021

Technical Support Representative

Alorica
01.2019 - 01.2020

Customer Care Representative

Alorica
01.2017 - 01.2020

Bachelor of Science - Electrical Engineering

National University
06.2016 - 05.2017
Kenneth SyCustomer Service And Technical Service Representative