Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Manager
Kenneth Salva

Kenneth Salva

Claims Processing/Customer Service
42 A Pearl St., Sitio Kislap Brgy. Fairview, Quezon City

Summary

Experienced Claims Processor and Customer Service with over 4 years of experience in Insurance/BPO Industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in this industry.

Overview

7
7
years of post-secondary education
4
4
years of professional experience

Work History

Veterinary Claims Assessor Level 4

Petsure Services Inc.
Taguig City
04.2019 - Current
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Handled day-to-day running high levels of productivity and quality.

Customer Account Associate I

VXI Global Holdings B.V. (Philippines)
Quezon City
09.2018 - 03.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Teleperformance Alphaland
Makati City
11.2017 - 08.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Technical Support Associate I

Convergys SLC Makati
Makati City
06.2017 - 11.2017
  • Resolved system, hardware and telephone issues within a day, improving efficiency among all departments.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.

Education

Bachelor of Science - Biology

Polytechnic University of The Philippines
Sta. Mesa, Manila City
06.2013 - 09.2020

Skills

    Claims Processing

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References

PROF. GARY ANTONIO LIRIO

Chief / Research Adviser - PUP Life Sciences Center

09176349906 / garylirio@gmail.com

RIO M. VALLEJO, MBAc.

Retail Supervisor, MATIMCO

09196399584

JOHN LEXTER PALACIO

Team Manager, Teleperformance – Alphaland

09063189209

ROBERT JUSTIN CRUZ

Team Manger, Convergys SLC Makati

09956301806

Accomplishments

    Top Performer for January 2020

    Client Awardee - Most Welcoming Feb 2020

Timeline

Veterinary Claims Assessor Level 4

Petsure Services Inc.
04.2019 - Current

Customer Account Associate I

VXI Global Holdings B.V. (Philippines)
09.2018 - 03.2019

Customer Service Representative

Teleperformance Alphaland
11.2017 - 08.2018

Technical Support Associate I

Convergys SLC Makati
06.2017 - 11.2017

Bachelor of Science - Biology

Polytechnic University of The Philippines
06.2013 - 09.2020

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Kenneth SalvaClaims Processing/Customer Service