Kenneth Rosales
Business Management.
Butuan, Province Of Agusan Del Norte,AGN
Summary
Seasoned Operations Manager and talented leader with more than 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Operations Manager
Red Ribbon Bakeshop
02.2020 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Product stock allocation and team management for daily operations.
- Enhanced customer satisfaction by establishing good relationships with patrons, tie ups and first time walk in customers.
- Managed budgets effectively, consistently for healthy bottom line,maximizing and increasing NOI.
- Sales Building Initiatives, creating opportunities within the RTA.
Captain Waiter
Lime & Zest
10.2016 - 01.2019
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
Education
Bachelor of Science - Hotel And Restaurant Management
Father Saturnino Urios University
Butuan City, Agusan Del Norte 04.2001 -
Skills
- Operations Management
- Human Resources
- Incidents management
- Business Intelligence
- Customer Recovery
- Sales background
- Purchasing and planning
- Employee reviews
- Revenue Growth
- P&L Management
Certification
Certified Manager, Red Ribbon, Golden Lion Pastries Surigao Corp.
Timeline
Operations Manager
Red Ribbon Bakeshop
02.2020 - Current
Captain Waiter
Lime & Zest
10.2016 - 01.2019
Bachelor of Science - Hotel And Restaurant Management
Father Saturnino Urios University
04.2001 -
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