KENNETH REY AQUINO
Servicenow Developer
Baguio City
Summary
I am a motivated and adaptable individual with a strong passion for technology and continuous learning. I thrive in both team and independent settings, with a focus on problem-solving and optimizing processes. With effective communication skills, I collaborate to identify challenges and implement solutions, ensuring the security and efficiency of systems and data.
Overview
4
4
years of professional experience
Work History
ServiceNow Developer
Accenture
05.2021 - Current
- Designed and implemented workflows and custom scripts to automate business processes and improve efficiency within the ServiceNow platform.
- Developed user-friendly forms and interfaces, enhancing the overall user experience and streamlining task completion.
- Troubleshot and resolved platform issues, including bugs and performance bottlenecks, ensuring system reliability and optimal functionality.
- Configured access controls and role-based permissions, aligning with organizational requirements to manage user access effectively.
- Created and managed notifications and alerts, keeping users informed about critical updates, task progress, and system changes.
Customer Service Representative - Amazon Retail
Sitel
12.2020 - 04.2021
- Provided clear and empathetic communication to resolve customer concerns efficiently, ensuring a positive experience.
- Acted as a reliable point of contact for addressing account discrepancies and fostering trust-based relationships.
- Maintained professionalism in high-pressure situations, effectively managing challenging customer interactions.
- Delivered information in an approachable manner, helping customers understand processes and solutions with ease.
Education
BACHELOR OF SCIENCE - Information Technology
URDANETA CITY UNIVERSITY
HIGH SCHOOL DIPLOMA - Our Lady of Manaoag Innovave School, Inc.
OLMIS
Skills
- ServiceNow
- Android Studio
- Javascript
- Install And Configure Computer Systems
- Visual Basic
Personal Information
- Date of Birth: 10/25/97
- Nationality: Filipino
- Marital Status: Single
- Title: Servicenow Developer
Timeline
ServiceNow Developer
Accenture
05.2021 - Current
Customer Service Representative - Amazon Retail
Sitel
12.2020 - 04.2021
BACHELOR OF SCIENCE - Information Technology
URDANETA CITY UNIVERSITY
HIGH SCHOOL DIPLOMA - Our Lady of Manaoag Innovave School, Inc.
OLMIS
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