HubSpot
Hi, I’m
Kenneth Rabino
Executive Leader
Rodriguez, Province Of Rizal
Summary
Dynamic operations leader with a proven track record at Outsource Inc., excelling in workforce planning and cross-functional coordination. Enhanced efficiency through strategic process improvements, mentoring teams, and analyzing performance metrics. Adept at problem-solving and fostering organizational development, driving significant operational excellence in fast-paced environments.
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
11
years of professional experience
4
Certifications
Work History
Outsource Inc.
Head of Operations
10.2024 - 11.2025
Job overview
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Managed cross-functional teams to ensure project alignment and timely completion.
- Facilitated training sessions to enhance team skills and operational knowledge.
- Coordinated resource allocation to optimize productivity across various departments.
- Analyzed performance metrics to identify areas for operational improvement.
Lightspeed Venture Partners
Executive Assistant to the Chief Executive Officer
01.2023 - 09.2024
Job overview
- Managed executive schedules, prioritizing appointments and ensuring efficient time allocation.
- Coordinated high-level meetings, preparing agendas and compiling necessary documentation for discussions.
- Streamlined communication between CEO and stakeholders, facilitating timely updates and responses.
- Developed and maintained filing systems, enhancing organization and retrieval of critical information.
- Assisted in strategic project planning, contributing to timelines and resource allocation discussions.
WNS Global Services
Senior Operations Team Leader
11.2021 - 01.2023
Job overview
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Developed and implemented process improvements, resulting in increased efficiency and reduced turnaround times.
- Mentored junior team members, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics to identify trends and inform strategic decision-making.
VA Lounge LLC
Executive Assistant to the Chairman and CEO
08.2018 - 02.2022
Job overview
- Managed correspondence for Chairman and CEO, ensuring timely and accurate communication.
- Coordinated executive schedules and prioritized appointments to enhance time management efficiency.
- Facilitated board meeting logistics, including agenda preparation and minute-taking, ensuring seamless operations.
- Developed and maintained comprehensive filing systems, improving document retrieval efficiency.
- Streamlined office procedures, resulting in improved workflow and reduced administrative delays.
- Mentored junior administrative staff, fostering a collaborative and productive work environment.
Ecube Labs
Senior Sales Manager
11.2016 - 06.2020
Job overview
- Developed strategic sales plans to drive revenue growth across multiple sectors.
- Led cross-functional teams to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Mentored junior sales staff to improve performance and achieve sales targets.
- Implemented CRM systems to streamline sales processes and improve data accuracy.
Transparent BPO
Sales Associate
05.2015 - 09.2016
Job overview
- Exceeded sales targets through effective product knowledge and customer engagement.
- Developed strong relationships with clients, ensuring repeat business and customer satisfaction.
- Utilized CRM systems to track sales activities and optimize customer interactions.
- Analyzed customer feedback to identify trends and implement service improvements.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Education
Far Eastern UniversityQuezon City, Metro Manila, Philippines
No Degree from Law
04.2001
Skills
Workforce planning
Certification
Six Sigma White Belt Certificate
Software
Zendesk
Notion
Microsoft
Air Call , Dial Pad , Five 9
Google Meet, Zoom, Discord, Slack
Go High Level
Timeline
Six Sigma Green Belt Certificate
10-2025
Six Sigma Scrotum Master Certificate
01-2025
Head of Operations
Outsource Inc.
10.2024 - 11.2025
Six Sigma Yellow Belt Certificate
08-2024
Six Sigma White Belt Certificate
04-2024
Executive Assistant to the Chief Executive Officer
Lightspeed Venture Partners
01.2023 - 09.2024
Senior Operations Team Leader
WNS Global Services
11.2021 - 01.2023
Executive Assistant to the Chairman and CEO
VA Lounge LLC
08.2018 - 02.2022
Senior Sales Manager
Ecube Labs
11.2016 - 06.2020
Sales Associate
Transparent BPO
05.2015 - 09.2016
Far Eastern University
No Degree from Law
04.2001