Kenneth P. Villanueva

•Responsible for accurate quality checks across multiple marketplace sellers, in line with Catch curation policies and strict Australian standards.
•Routinely analyse the health of our seller accounts, in line with Catch content guidelines, searching for opportunities to optimize the quality of their product listings
• Report on quality checks and provide outcomes/recommendations to the wider team
• Keep abreast of Australian compliance standards and potential effects on Marketplace product listings
• And such other tasks as may be given by the Employer and/or Client analogous to the foregoing
• Communicate further details to the seller if necessary

•Responsible for reviewing products on the website (Product features, images, and descriptions) and any advertising material published by the company. We also provide guidance on how they comply with the Australian Consumer Law.
•Reviewing product prices advertised by the company are competitive with the other same market platforms.
•Tagging products to their specific and correct category.

• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Accommodating client inquiries about the property specifications using Zendesk

• Managing inquiries in all platform tools Phirst Park Homes official website, Facebook page, landline and mobile phones

• Gathering client information such as contact number and email address.

• Accommodating client site visits to their preferred location of the project.

• Creating weekly reports for all gathered client information and following up for those potential clients

• Streamlined disbursement processes by implementing efficient filing and record-keeping systems.
• Managed high-volume workload by prioritizing tasks effectively and meeting tight deadlines consistently.
• Processing physician/doctor fee
• Reduced errors in disbursements by conducting thorough audits of payment requests.