Kenneth Misolas
Quality Analyst
Rodriguez, Province Of Rizal
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Concentrix
05.2018 - 02.2024
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Created test cases and automation scripts.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
Subject Matter Expert Technical Support
Harte Hanks
09.2015 - 05.2018
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
Bachelor of Science - Information Technology
Colegio De Montalban
Rodriguez, Province Of Rizal, Philippines 04.2001 -
Skills
Documentation skills
Team assignments
Quality Assurance Strategies
Mobile Application Testing
Certification
Six Sigma training
Character References:
Name: Rosa Gaddi
Position: Supervisor Quality
Phone number: +639688847098
Location: Pasig City, Philippines
Timeline
Six Sigma training
09-2024
Senior Quality Analyst
Concentrix
05.2018 - 02.2024
Subject Matter Expert Technical Support
Harte Hanks
09.2015 - 05.2018
Bachelor of Science - Information Technology
Colegio De Montalban
04.2001 -
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