Kenneth Manalo
San Pedro, Province Of Laguna
Summary
Resourceful Data Analyst offering expertise in problem-solving, data analysis and client service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Technical Support Senior Specialist
Willis Towers Watson Global Business Services, Inc
11.2019 - Current
- Managed Healthcare financial projects from inception to completion, ensuring timely delivery and client satisfaction.
- Established strong working relationships with clients through exceptional proactive communication efforts.
- Interpreted clients' needs and introduced services to fit specific financial project requirements.
- Evaluated team needs and feedback to drive improvements.
- Delivered high-quality financial reports consistently by adhering to quality control measures and best practices.
Data Analyst
Accenture
02.2018 - 09.2019
- Processed the enrollment, cancellation and edits on Healthcare enrollee data.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Customer Service and Sales Associate
Convergys
04.2016 - 02.2018
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
San Pedro, Province Of Laguna, Philippines04.2016
Skills
- Documentation Management
- Technical communication
- Data Analysis
- Quality Assurance
- Project Planning
- Team Collaboration
Accomplishments
- Best in Excellence Client Feedback in WTW
- Q4 2017 Director's Club Top Performer in Convergys
Timeline
Technical Support Senior Specialist
Willis Towers Watson Global Business Services, Inc
11.2019 - Current
Data Analyst
Accenture
02.2018 - 09.2019
Customer Service and Sales Associate
Convergys
04.2016 - 02.2018
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
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