Kenneth Magbag Peralta
CUSTOMER SERVICE / ORDER PROCESSING SPECIALIST
Mabalacat City
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Order Processing Specialist
National Ramp Home Access
Mabalacat City, Province Of Pampanga, Philippines
07.2023 - Current
- Creating a quotes for customer's request.
- Processing Orders
- Receiving quotes and orders request via call and email.
- Processing Invoices
Customer Service Specialist / Inbound Collections
Iqor Phils
Angeles City
07.2019 - 01.2023
- Answering approximately 90+ inbound calls per day in a friendly and courteous manner
- Discussing billing issues with the customer and offering possible solutions
- Following the conversational script provided by Iqor Phils
Customer Service / Sales Representative
Shore360 Inc
Clark, Pampanga
07.2018 - 05.2019
- Obtains client information by answering calls; interviewing clients; verifying information
- Informs clients by explaining procedures; answering questions; providing information
- Providing shipment rate quotes
Customer Service Agent / Inbound Collections
Iqor Phils
Angeles City
02.2016 - 05.2018
- Handle 70+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software
- Memorized company products and services to be able to answer customer questions quickly and efficiently
Education
Bachelor of Science - Computer Science
Asian Institute of Computer Studies
04.2013 - 04.2017
Skills
Customer Service
Problem Solving
Flexible
Computer proficiency
Communication skills
Accomplishments
- FedEx July Top Agent, Overall performance for Inbound Freight - Iqor Phils, 2020
- Manager's Pick for the 1st Quarter, Customer Care Iqor Phils, 2018
- Award of Excellence for Dedication and Hardwork, Concierge - Iqor Phils, 2018
Personal Information
- Date of Birth: 03/10/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Order Processing Specialist
National Ramp Home Access
07.2023 - Current
Customer Service Specialist / Inbound Collections
Iqor Phils
07.2019 - 01.2023
Customer Service / Sales Representative
Shore360 Inc
07.2018 - 05.2019
Customer Service Agent / Inbound Collections
Iqor Phils
02.2016 - 05.2018
Bachelor of Science - Computer Science
Asian Institute of Computer Studies
04.2013 - 04.2017