Kenneth Magbag Peralta
CUSTOMER SERVICE / ORDER PROCESSING SPECIALIST
Mabalacat City
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Order Processing Specialist
National Ramp Home Access
Remotely
07.2023 - Current
- Creating a quotes for customer's request.
- Processing Orders
- Receiving quotes and orders request via call and email.
- Processing Invoices
Customer Service Specialist / Inbound Collections
Iqor Phils
07.2019 - 01.2023
- Answering approximately 90+ inbound calls per day in a friendly and courteous manner
- Discussing billing issues with the customer and offering possible solutions
- Following the conversational script provided by Iqor Phils
Customer Service / Sales Representative
Shore360 Inc
07.2018 - 05.2019
- Obtains client information by answering calls; interviewing clients; verifying information
- Informs clients by explaining procedures; answering questions; providing information
- Providing shipment rate quotes
Customer Service Agent / Inbound Collections
Iqor Phils
02.2016 - 05.2018
- Handle 70+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software
- Memorized company products and services to be able to answer customer questions quickly and efficiently
Education
Bachelor of Science - Computer Science
Asian Institute of Computer Studies
04.2013 - 04.2017
Skills
Customer Service
Problem Solving
Flexible
Computer proficiency
Communication skills
Accomplishments
- FedEx July Top Agent, Overall performance for Inbound Freight - Iqor Phils, 2020
- Manager's Pick for the 1st Quarter, Customer Care Iqor Phils, 2018
- Award of Excellence for Dedication and Hardwork, Concierge - Iqor Phils, 2018
Personal Information
- Date of Birth: 03/10/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Order Processing Specialist
National Ramp Home Access
07.2023 - Current
Customer Service Specialist / Inbound Collections
Iqor Phils
07.2019 - 01.2023
Customer Service / Sales Representative
Shore360 Inc
07.2018 - 05.2019
Customer Service Agent / Inbound Collections
Iqor Phils
02.2016 - 05.2018
Bachelor of Science - Computer Science
Asian Institute of Computer Studies
04.2013 - 04.2017
Similar Profiles
Adel BrihmatAdel Brihmat
Senior Marketing Designer at National RampSenior Marketing Designer at National Ramp
Ann WillourAnn Willour
Event Coordinator at National Ballot AccessEvent Coordinator at National Ballot Access
MICHAEL A. MARSDEN, JRMICHAEL A. MARSDEN, JR
Vice President, Commercial Lending at Access National BankVice President, Commercial Lending at Access National Bank
Darwin DomingoDarwin Domingo
Back-office Support Staff, QA, Insurance Verificat at JMB Interpreting ServicesBack-office Support Staff, QA, Insurance Verificat at JMB Interpreting Services
CHRISTIAN A. MANLINCONCHRISTIAN A. MANLINCON
Senior Bookkeeper/Accountant (Freelance) at MG Accounting and BookkeepingSenior Bookkeeper/Accountant (Freelance) at MG Accounting and Bookkeeping