Kenneth Carl Luy
ECE, ECT, CCNA, SPSP
Rodriguez,Rizal
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure mid-level Customer Implementation position in NOC environment. Ready to help team achieve company goals.
Experienced Technical and NOC Support with over 4 years of experience in Networking and Telecoms Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Associate NOC Engineer
NTT Global Networks, Inc.
Makati City, Philippines
08.2021 - Current
- Provided 1st and 2nd level NOC support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and Customer Equipments.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
- Provided regular status updates to customers regarding open tickets.
- Responsible for maintenance network activities from carrier and updated customers to reach optimum operations levels.
Operations Support Engineer
Globe Telecom, Inc.
Makati City, Philippines
02.2018 - 07.2021
- Provided 1st and 2nd level technical support and troubleshooting to internal and external clients for Wireless Networks.
- Resolved issues related to operational components for 2G, 3G, LTE issues for Enterprise and Small and Medium Business postpaid customers.
- Resolved issues related to operational components for SDWAN technologies under Globe Mybusiness customers.
- Lead a team for creating technical database of operational procedures (WLI) and plans to eliminate functional bottlenecks.
- Provided regular status updates to customers regarding open tickets.
- Monitored and maintained network and software components according to established guidelines and best practices.
Education
Bachelor of Science - Electronics And Communications Engineering
Western Mindanao State University
Baliwasan, Zamboanga City 06.2012 - 03.2017
Skills
LAN
WAN
SDWAN
2G/3G/LTE
OSPF, BGP, BACKBONE NETWORK
NOC TROUBLESHOOTING
TECHNICAL SUPPORT SKILLS
COMMUNICATION SKILLS
GSUITE/MICROSOFT 365 TOOLS
LINUX, HTML, JAVASCRIPT
TEAM PLAYER
STRONG WORK ETHIC
Accomplishments
- Achieved Cisco Certified Network Associate (CCNA) Certification.
- Achieved Silverpeak SDWAN Professional (SPSP) Certification.
- Collaborated with team of 4 in the development of [Project Helios, SMS monitoring process].
- Collaborated with team of 2 in the development of [Project KDB, Knowledge Base for Work Level Instructions].
Certification
Cisco Certified Network Assosciate, Cisco
Timeline
[SilverPeak SDWAN Certifications], [HPE Aruba EdgeConnect]
09-2021
Associate NOC Engineer
NTT Global Networks, Inc.
08.2021 - Current
Cisco Certified Network Assosciate, Cisco
04-2021
Operations Support Engineer
Globe Telecom, Inc.
02.2018 - 07.2021
Licensed Electronics Engineer
10-2017
Licensed Electronics Technician
10-2017
Bachelor of Science - Electronics And Communications Engineering
Western Mindanao State University
06.2012 - 03.2017