Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kenneth John Abao

Associate Real-Time Analyst
Iloilo City

Summary

To work in a company where growth opportunities are ample and skills implementing are possible. Together with my hard work, honesty, commitment, devotion and competitiveness, I believe I can make a remarkable difference in workplace through my linguistic abilities and communication skills.

Experienced with real-time data analysis and operational efficiency. Utilizes analytical skills to monitor and optimize workforce management, ensuring service levels are met consistently. Knowledge of effective communication and collaborative team dynamics to maintain seamless operations and drive success.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Associate Real-Time Analyst

SAGILITY PHILIPPINES B.V. BRANCH OFFICE
Iloilo City
08.2022 - 06.2025
  • Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
  • Collaborated with management to develop targeted action plans for addressing performance gaps.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

Customer Service Representative

SAGILITY PHILIPPINES B.V. BRANCH OFFICE
07.2021 - 08.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, insurance information and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

CADETSHIP PROGRAM (ON-THE-JOB-TRAINING)

ARCHIIPELAGO PHILIPPINE FERRIES CORPORATION
05.2019 - 08.2020

Education

Bachelors of science - Marine Transportation

ST. THERESE MTC COLLEGE
01.2015 - 01.2019

Secondary - undefined

STA. CLARA PARISH SCHOOL
01.2011 - 01.2015

Skills

Ability to Work Under Pressure

Time Management

Work Ethic

Attention to detail

Problem-solving

Adaptability and flexibility

Customer service

Leadership development

Strategic planning

Scheduling management

Forecasting techniques

Personal Information

  • Age: 25
  • Citizenship: Filipino
  • Date of Birth: 05/01/99
  • Gender: Male
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Associate Real-Time Analyst

SAGILITY PHILIPPINES B.V. BRANCH OFFICE
08.2022 - 06.2025

Customer Service Representative

SAGILITY PHILIPPINES B.V. BRANCH OFFICE
07.2021 - 08.2022

CADETSHIP PROGRAM (ON-THE-JOB-TRAINING)

ARCHIIPELAGO PHILIPPINE FERRIES CORPORATION
05.2019 - 08.2020

Bachelors of science - Marine Transportation

ST. THERESE MTC COLLEGE
01.2015 - 01.2019

Secondary - undefined

STA. CLARA PARISH SCHOOL
01.2011 - 01.2015
Kenneth John AbaoAssociate Real-Time Analyst