Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNETH ISAAC Y. SALDEA

San Juan City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Project Agent - Reactivation

Homeaglow
Work From Home (Remote)
07.2025 - Current
  • Facilitated client interactions, ensuring effective communication and issue resolution.
  • Developed and maintained comprehensive knowledge of products and services to enhance customer satisfaction.
  • Implemented process improvements to streamline operations and increase efficiency in service delivery.
  • Trained new agents on best practices, promoting a collaborative team environment.

Collection Specialist

Probe Group
05.2018 - 07.2022
  • Helping customers by providing payment arrangements for their account to be in current.
  • Assisting customers by answering some basic questions about their debts.

Technical Support Representative

Sitel
03.2017 - 04.2018
  • Cable tech support (Tier 1)

Email Support

24/7 Customer Philippines
09.2016 - 01.2017
  • Project based associate
  • Managing and assisting customers via email.

Education

Computer Science

Saint John Bosco I.A.S.
05-2016

High School -

Mandaluyong High School
03-2005

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Goal-oriented mindset
  • Critical thinking
  • Flexible schedule
  • Sales closing
  • Schedule management
  • Technical support
  • Collective bargaining agreements
  • Resolving customer issues
  • Negotiation
  • Sales promotion

Timeline

Project Agent - Reactivation

Homeaglow
07.2025 - Current

Collection Specialist

Probe Group
05.2018 - 07.2022

Technical Support Representative

Sitel
03.2017 - 04.2018

Email Support

24/7 Customer Philippines
09.2016 - 01.2017

Computer Science

Saint John Bosco I.A.S.

High School -

Mandaluyong High School
KENNETH ISAAC Y. SALDEA