Kenneth T. Gelacio
Integrated Services Coordinator
Quezon City
Summary
To surpass client expectations by providing outstanding service and swiftly and effectively handling problems. to strengthen relationships with clients, encourage adherence, and improve brand image. Use problem-solving and communication abilities to defuse tensions and preserve a satisfying client experience. To solve problems with the least downtime possible by offering accurate and effective technical support to internal and external users. To proactively detect and stop possible IT issues so that networks and systems run smoothly. To create and implement compelling social media plans that boost visibility for the brand, connect with target markets, and produce the intended outcomes (leads, sales, engagement, etc.)-keeping up with social media platforms and trends while using creative thinking to accomplish marketing objectives. Leveraging social media expertise and administrative skills, I aim to provide exceptional IT support and administrative assistance, ensuring a smooth and positive experience for both internal and external stakeholders.
Overview
5
5
years of professional experience
Work History
Key Account Specialist & Client Care Specialist
AMERICA WEST MEDICAL TRANSPORTATION INC.
03.2021 - 04.2024
- Develop and maintain strong, long-term relationships with key clients, maximizing their satisfaction and driving profitable business growth for the company.
- Provide exceptional customer service and support to all clients, ensuring their satisfaction and building positive relationships.
- Setting up transportation for Non Emergency Medical Transport.
- Create leads and call them outbound to offer the service.
- Answering inquiries through phone and email to convert into partnerships.
- Promptly and professionally answer inbound calls from customers with inquiries, complaints, or requests for assistance.
- Actively listen to customer concerns, understand their needs, and ask clarifying questions to diagnose the issue.
- Deliver accurate and up-to-date information about the company's products, services, policies, and procedures in a clear and concise manner.
- Handle frustrated or upset customers with empathy and professionalism, de-escalating situations and working towards a positive resolution.
- Effectively utilize Customer Relationship Management (CRM) systems to manage customer interactions, track call history, and update customer records.
Billing Specialist
LIFETRANS TRANSPORTATION
- We are responsible for maintaining the accuracy of customer accounts. This includes verifying billing information, calculating charges correctly, and resolving any discrepancies in invoices or statements.
- Successfully streamlined the billing process by X%, resulting in a reduction in processing time per invoice.
- Implemented a new billing software system that improved data accuracy and reduced manual work by Y%.
- Reduced accounts receivable by Z% through effective communication and follow-up procedures for overdue payments.
- Developed a new customer payment portal that increased on-time payments by A%.
- Achieved a C% customer satisfaction rating for billing interactions by consistently resolving issues promptly and courteously.
- Identified and corrected billing errors that resulted in a cost recovery of D$.
Social Media Manager
CCE ENTERTAINMENT AGENCY
01.2019 - 02.2021
- To leverage my creativity, data analysis skills, and understanding of social media trends to develop and execute a data-driven social media strategy that increases brand awareness, engagement, and conversions, while building a strong online community for CCE Entertainment.
- Emphasizes your ability to develop engaging content.
- Highlights your understanding of key social media goals.
- Demonstrates your knowledge of the ever-evolving social media landscape.
- Conducting audience research to understand the demographics, interests, and online behavior of the target audience.
- Defining clear and measurable goals for social media campaigns, such as brand awareness, lead generation, or website traffic growth.
- Encouraging interaction and building a strong online community around the brand.
- Organizing and managing social media contests and giveaways to boost engagement and brand awareness.
Photographer and Photo Editor
- To leverage my creativity, technical skills, and passion for visual storytelling to capture stunning photographs and transform them into captivating images through expert editing, exceeding client expectations and contributing to the success of visual marketing campaigns.
- Collaborating with clients or creative directors to understand the desired visual style, message, and target audience.
- Scouting locations and setting up the scene for optimal lighting and composition.
- Selecting appropriate camera equipment, lenses, and lighting setups based on the project requirements.
- Capturing high-quality photographs that adhere to the creative vision and technical specifications.
- Directing subjects (models, actors) or arranging still life elements to achieve the desired composition and mood.
- Adapting to changing environments and unexpected situations, ensuring a successful shoot.
- Receiving raw or unedited photos from photographers or other sources.
- Importing photos into photo editing software for manipulation and enhancement.
- Applying advanced editing techniques such as selective adjustments, noise reduction, and retouching to refine the image.
- Creating digital composites or manipulating elements within the photo to achieve the desired visual effect.
- Applying filters, color grading, and other creative edits to enhance the mood and style of the image.
- Maintaining and calibrating photography equipment, backing up photos regularly, and staying updated on emerging photography trends and techniques.
Videographer and Editor
- To leverage my storytelling skills, videography expertise, and editing proficiency to create compelling video content that engages audiences, conveys messages effectively, and exceeds client expectations.
- Collaborating with directors, producers, or clients to understand the project concept, target audience, and desired video style.
- Scouting locations for filming, considering factors like lighting, sound, and accessibility.
- Creating shot lists outlining the specific camera angles and sequences needed to tell the story effectively.
- Selecting and preparing videography equipment (cameras, lenses, tripods, lighting) based on project requirements.
- Capturing high-quality video footage according to the shot list and creative vision.
- Operating camera equipment with technical proficiency, ensuring smooth transitions, focus, and proper framing.
- Adapting to unforeseen circumstances on set, thinking creatively to capture compelling footage.
- Directing subjects (actors, presenters) when necessary to achieve natural performances and desired actions.
- Recording high-quality audio using external microphones or capturing clean ambient sound.
- Performing video editing tasks such as trimming, cutting, and arranging clips to create a cohesive sequence.
- Adding visual effects (transitions, motion graphics) and sound effects to enhance the storytelling.
- Color grading and audio mixing to create a consistent visual and auditory style throughout the video.
- Integrating titles, graphics, and animations as needed to convey information effectively.
- Maintaining videography equipment, backing up footage regularly, and staying updated on emerging videography trends and techniques.
Education
Bachelor of Special Needs Education - Major in Generalist
Eulogio "AMANG" Rodriguez Institute of Science and Technology
01.2024
Senior High School - undefined
Polytechnic University of the Philippines
01.2019
Elementary School - undefined
New Era University
01.2016
Skills
- Time Management
- Problem Solving
- Communication Skills
- Organizational Skills
- Eye for details
- Microsoft Suite (Word, Excel & Outlook)
- Google (Docs, Sheet & Calendar)
- Computer Literature
- CRM Usage (Avaya, 8x8 & Weave)
- Social Media Content Moderator
- Proficient in Social Media analytics
- Data Gathering & Data Analysis
Strengths And Expertise
- Time Management
- Problem Solving
- Communication Skills
- Organizational Skills
- Eye for details
- Microsoft Suite (Word, Excel & Outlook)
- Google (Docs, Sheet & Calendar)
- Computer Literacy
- CRM Usage (Avaya, 8x8 & Weave)
- Social Media Content Moderator
- Proficient in Social Media analytics
- Data Gathering & Data Analysis
References
Available on request.
Timeline
Key Account Specialist & Client Care Specialist
AMERICA WEST MEDICAL TRANSPORTATION INC.
03.2021 - 04.2024
Social Media Manager
CCE ENTERTAINMENT AGENCY
01.2019 - 02.2021
Billing Specialist
LIFETRANS TRANSPORTATION
Photographer and Photo Editor
Videographer and Editor
Bachelor of Special Needs Education - Major in Generalist
Eulogio "AMANG" Rodriguez Institute of Science and Technology
Senior High School - undefined
Polytechnic University of the Philippines
Elementary School - undefined
New Era University