Kenneth Faner
Taguig, Metro Manila
Summary
Results-driven Workforce Specialist with expertise in workforce planning and training facilitation. Proven ability to analyze data and implement strategies that enhance employee performance and optimize staffing operations.
Dynamic professional with extensive experience in developing training programs and analyzing workforce trends. Skilled in problem-solving and time management, contributing to employee engagement and retention initiatives that drive organizational success.
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over [Number]+ years of experience in workforce assessment.
Overview
14
14
years of professional experience
Work History
Workforce Specialist
Techpryme
02.2020 - 06.2026
- Analyzed workforce data to identify trends and inform operational decisions.
- Developed workforce strategies to optimize staffing and resource allocation.
- Implemented training programs enhancing employee skills and performance metrics.
- Collaborated with management on strategic initiatives for employee engagement and retention.
Inbound Sales Representative Dominos Pizza
MDS Call Solutions
06.2018 - 02.2020
- Managed inbound customer inquiries to ensure prompt and effective resolution of issues.
- Developed product knowledge to effectively address client needs and enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Trained new team members on best practices for handling calls and maintaining customer engagement.
Inbound Sales Representative
MDS Call Solutions
07.2012 - 06.2018
- Handled inbound sales calls, providing product information and resolving customer inquiries efficiently.
Education
Bachelor of Science - Tourism Management
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
Associate of Arts - Hotel And Restaurant Operations
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Benigno Ninoy Aquino
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Workforce planning
Training facilitation
Staffing operations
Teamwork and collaboration
Problem-solving
Time management
Team collaboration
Timeline
Workforce Specialist
Techpryme
02.2020 - 06.2026
Inbound Sales Representative Dominos Pizza
MDS Call Solutions
06.2018 - 02.2020
Inbound Sales Representative
MDS Call Solutions
07.2012 - 06.2018
Bachelor of Science - Tourism Management
University of Makati
04.2001 -
Associate of Arts - Hotel And Restaurant Operations
University of Makati
04.2001 -
High School Diploma -
Benigno Ninoy Aquino
04.2001 -