KENNETH ECHANO
Production and Account Coordinator
Laguna
Summary
Detail-oriented and highly organized professional seeking to leverage strong project management. Dedicated to contributing expertise in overseeing the whole order process, and ensuring seamless production execution. Committed to contributing to the growth and success of a dynamic team while continuing to develop professionally.
Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Production and Account Coordinator (WFH)
Genumark
01.2022 - 01.2025
- Order Management: Received and organized customer orders, ensured all orders were easily accessible, accurately processed, and free from duplication or oversight
- Invoicing & Financial Coordination: Prepared and processed client invoices upon project completion. Coordinated with internal finance and sales teams to ensure accurate billing, resolved discrepancies, and tracked payment statuses.
- Vendor Coordination: Managed orders from the initial vendor communication through to production, ensuring all materials were ordered and received on time to meet project deadlines
- Art Proofing & Order Confirmation: Coordinated with the design and creative teams to ensure accurate art proofs were generated and approved by clients, then processed orders accordingly
- Updated order confirmations with Estimated Time of Arrival (ETA) and communicated any adjustments or issues
- Collaborative Support: Supported the operations team with additional tasks as needed, contributing to the overall efficiency and success of the production process
- Customs Information Creation: Prepared and organized all necessary customs documentation for international shipments, ensuring compliance with regulations and facilitating smooth customs clearance to avoid delays
- Shipping Coordination: Managed shipping logistics, ensuring all orders were shipped in time to meet customer “in-hand” dates
- Actively identified and resolved shipping issues, including delays, miscommunications, or discrepancies, ensuring prompt solutions and minimal impact on customer delivery timelines
Customer Service Associate (WFH)
Concentrix
01.2019 - 01.2021
- Provided excellent customer service for a US car rental account, ensuring that customer inquiries and issues were handled efficiently
- Consistently ranked in the top 5 agents, maintaining a high customer satisfaction score of 91% on the Customer Survey Quality Index
- Acted as the team point of contact (POC), assisting new agents with call handling, order management, and troubleshooting
- Provided guidance to ensure smooth operations, fostering team collaboration and supporting the training of new team members
- Temporarily assigned as the Person in Charge (POC) for Work-At-Home (WAH) setup deployment, where I organized data, facilitated communication, and ensured all logistical steps were followed to set up agents remotely
- Managed key administrative tasks and contributed to maintaining an efficient and secure deployment process
Education
BSBA - Marketing Management
Saint John Colleges
01-2019
Skills
- CSR
- Attention to Detail
- Inside/Outside Team Collaboration
- Order Management
- Email Handling
- Invoicing
Training
- DCX Promo Academy (Marketing Trainee)
- Went to a 4-week intensive training program to be familiarized with Promotional Industry.
Timeline
Production and Account Coordinator (WFH)
Genumark
01.2022 - 01.2025
Customer Service Associate (WFH)
Concentrix
01.2019 - 01.2021
BSBA - Marketing Management
Saint John Colleges