Kenneth Difuntorum
Summary
More than 25 years of experience in F&B management. Pro-active hands-on style; extensive team leadership and personal development skills. Proven track record on sales and profitability. Adopt at training and managing Outlet Managers across numerous system. Excellent communication, interpersonal, and negotiation skills. Knowledgeable in Microsoft Office Apps, MICROS, Store Management Systems, POS. Advocate of sustainability.
Overview
27
27
years of professional experience
Work History
Area Manager
Shake Shack - Alshaya Group
04.2012 - 12.2024
- Taking full responsibility for the business performance of restaurants in Abu Dhabi, Dubai, and Bahrain markets.
- Analyzing and planning markets sales levels and profitability.
- Creates, implements, and organizing marketing activities, such as promotional events and discount schemes.
- Preparing reports at the end of financial periods including staff control, food control, and sales.
- Creating and executing plans for sales, profit, and staff development.
- Setting budgets and agreeing them with Brand Director.
- Planning and coordinating menus.
- Operates ethically protecting the Company Brand and ensure there are no violations of policies and procedures.
- Set individual goals and monitor daily sales targets.
- Conducts restaurant audits and ensure safety, sanitation and security procedures.
- Respond and resolve customer complaints ensuring guest satisfaction.
- Preparing Profit and Loss statements and creates action plans.
Restaurant Manager
Gourmet Gulf Company
05.2010 - 03.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant Manager
Carluccio's - Landmark Group
02.2009 - 04.2010
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Manager
Gourmet Gulf Company
02.2007 - 02.2010
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant Restaurant Manager
Kuwait Food Company - Americana
12.2005 - 02.2007
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with customers by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
Assistant Manager
McDonald's Philippines
09.1997 - 11.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Entrepreneurial Management, Finance, Marketing
Polytechnic University of the Philippines
01.2004
Skills
- Operations Management
- Customer Service Management
- Planning and Organizing
- Staff Training/Development/Motivation
- Profit and Loss Management/Budgeting
LANGUAGES
English
Filipino
References
Reference available upon request
Hobbies and Interests
Sports like tennis and swimming., Traveling and cooking.
Timeline
Area Manager
Shake Shack - Alshaya Group
04.2012 - 12.2024
Restaurant Manager
Gourmet Gulf Company
05.2010 - 03.2012
Assistant Restaurant Manager
Carluccio's - Landmark Group
02.2009 - 04.2010
Restaurant Manager
Gourmet Gulf Company
02.2007 - 02.2010
Assistant Restaurant Manager
Kuwait Food Company - Americana
12.2005 - 02.2007
Assistant Manager
McDonald's Philippines
09.1997 - 11.2005
Bachelor of Science - Entrepreneurial Management, Finance, Marketing
Polytechnic University of the Philippines
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