Kenneth B. Amador
Davao City
Summary
To secure a position in the organization that offers challenges and opportunity for my development and at the same time serve the organization to the best of my capabilities.
Experienced with handling high volumes of customer inquiries via email. Utilizes strong communication skills to provide clear and concise responses. Track record of resolving issues efficiently and maintaining customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Chat Support Representative
VXI
03.2023 - 09.2024
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
Email Support Representative
Transcom
09.2024 - 03.2025
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Able to demonstrate care through assisting them in managing their accounts and answering inquiries and work with providers and client in Healthcare Industry
Roto Operator
Sumifru Philippines Corporation
06.2021 - 12.2021
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Cold Caller
Others
02.2022 - 03.2022
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Education
Senior High School -
Max Mirafuentes Acedemy
01.2019 - 01.2020
Junior High School - undefined
La Filipina National High School
01.2017 - 01.2018
Magugpo Pilot Central Elementary School - undefined
01.2012 - 01.2013
Skills
Communication Skills
Personal Information
- Age: 24
- Height: 5'8
- Weight: 58 kg
- Date of Birth: 02/17/01
- Nationality: Filipino
- Marital Status: Single
Timeline
Email Support Representative
Transcom
09.2024 - 03.2025
Chat Support Representative
VXI
03.2023 - 09.2024
Cold Caller
Others
02.2022 - 03.2022
Roto Operator
Sumifru Philippines Corporation
06.2021 - 12.2021
Senior High School -
Max Mirafuentes Acedemy
01.2019 - 01.2020
Junior High School - undefined
La Filipina National High School
01.2017 - 01.2018
Magugpo Pilot Central Elementary School - undefined
01.2012 - 01.2013
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