Kenneth Apostol
Joel
Cebu City
Summary
Looking for a job that would possibly fit my job description. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
I am a professional Customer Service Representative with over 3 years of experience in handling multi-national customers. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sykes Asia Phils.
10.2016 - 11.2016
- Provides Techinical Assistance to all AT&T related products
- Help customers regarding any general question about AT&T related products
- Provide assistance with how to use and integrate the payment system.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Teleperformance
12.2016 - 02.2019
- Handles customer dispute regarding purchases, diposit and withdrawal made on their Savings or Checking Account
- Provide timely resolution to customer regarding said disputes
- Give actual result to customer who claims about th unauthorized charges on their bank account
- Help customer file a dispute for any related fraud scenarios such as Counterfeit scenarios, Identity Theft, account take over and etc.
Customer Service Representative
Synchrony
04.2019 - 10.2019
- Provide general information on customer's credit card account from purchases, balance and reading transaction history
- Take payment from customers on their credit card
- Provide details for Credit application.
Customer Service Representative II
Manulife Business Processing Services
07.2022 - 03.2024
- Handles Policy Inquiry and account Maintenance for both Term Life and Health and Dental Insurance
- Developed strong product knowledge to provide informed recommendations based on individual customer needs for Life and Medical Insurance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online insurance claims, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
Education
Primary Education -
Southwestern University - South Campus
Basak Pardo, Cebu CityHigh School -
University of San Carlos - Basic Education South Campus
Cebu City, Cebu CityCollege - undefined
University of Cebu - Maritime Education and Training Center
Mambaling, Cebu CitySkills
Customer Service
Credit adjustments
Computer Proficiency
Customer Education
Active Listening
Call Management
Professional telephone demeanor
Microsoft Excel
Complaint Handling
Problem-solving abilities
Product and service solutions
Timeline
Customer Service Representative II
Manulife Business Processing Services
07.2022 - 03.2024
Customer Service Representative
Synchrony
04.2019 - 10.2019
Customer Service Representative
Teleperformance
12.2016 - 02.2019
Customer Service Representative
Sykes Asia Phils.
10.2016 - 11.2016
Primary Education -
Southwestern University - South Campus
High School -
University of San Carlos - Basic Education South Campus
College - undefined
University of Cebu - Maritime Education and Training Center