Kenn Anthony Garcia
Advisor I
732 Coral St Tondo Manila`
Summary
Dynamic professional with a proven track record at ResultsCX, adept in client engagement and presentations. Excelled in fostering client relationships and enhancing customer satisfaction through efficient technical support and problem-solving. Skilled in career planning, contributing to team growth and achieving significant improvements in service delivery.
Overview
6
6
years of professional experience
Work History
Advisor I
Concentrix PH
05.2022 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Fostering a supportive team environment focused on growth and learning.
Advance Technical Support
ResultsCX
08.2020 - 12.2022
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
Adisor II, Health Care Account
Concentrix PH
10.2019 - 08.2020
- Developed strong relationships with clients through regular communication and excellent customer service.
Technical Support/Telesales Representative
ResultsCX
10.2018 - 10.2019
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Education
Bachelor of Science - Crimiloogy
Emilio Aguinaldo College (Under Graduate)
Manila, Philippines 04.2001 -
Bachelor of Science - Secondary Education
National Teachers College (Undergraduate)
Manila, Metro Manila, Philippines 04.2001 -
Skills
Presentations and public speaking
Client Engagement
Career Planning
Timeline
Advisor I
Concentrix PH
05.2022 - Current
Advance Technical Support
ResultsCX
08.2020 - 12.2022
Adisor II, Health Care Account
Concentrix PH
10.2019 - 08.2020
Technical Support/Telesales Representative
ResultsCX
10.2018 - 10.2019
Bachelor of Science - Crimiloogy
Emilio Aguinaldo College (Under Graduate)
04.2001 -
Bachelor of Science - Secondary Education
National Teachers College (Undergraduate)
04.2001 -
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