Adobe Photoshop
Ken Justice Solis
IT Specialist/ Programmer/ Support
Mandaluyong
Summary
Qualified Advanced Technical Support Specialist with 1 year and 4 month of helpdesk and customer service experience. Adept at engaging clients by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT specialist/Programmer/Support position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Recorder and Referral Secretary
The Church of Jesus Chirst of Latter-Day Saints
Davao City
12.2017 - 12.2019
- Processed and scanned files into electronic databases.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Checked records for accuracy and completeness, and corrected errors.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Composed correspondence to internal and external parties as requested.
- Retrieved and disseminated information from computer databases.
- Accessed and used computer software applications to update and maintain records.
- Added, modified and purged file entries.
- Answered queries by locating and retrieving necessary files.
- Made appropriate file information updates and system upgrades.
Customer Dental Care Specialist (CoastDental)
SiBS (Siblings International Business Solutions)
Davao City
03.2020 - 09.2021
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Monitored patient comfort and safety during dental procedures.
- Verified patient insurance eligibility and benefits.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled and confirmed patient appointments.
- Designed dental report card to explain patient dental health status and treatment plans.
Financial Bank Specialist (Netspend)
Inspiro
Ortigas
10.2021 - 04.2022
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Opened, closed, and updated accounts for customers.
- Processed customer applications and approved loans in accordance with bank policy.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Generated monthly reports on customer activity and customer feedback.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Provided advice on different bank products and financial options.
- Referred customers to other banking departments for specialized services.
Part-Time Technician
Central Based Lights and Sound
Metro Manila
05.2022 - 08.2022
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Maintained quality assurance and client satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Technical Support (Casual)
Jose Rizal University
Mandaluyong City
09.2022 - 02.2023
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Managed high levels of call flow and responded to employees and students in technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Responded to employees and students inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Mobile Sales and Technical Support Specialist
24/7 ai Customer Philippines Inc.
Mandaluyong City
09.2022 - 05.2023
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory of products.
- Maintained accurate records of sales and customer information.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Part-Time Photographer and Videographer
Self Employed
Metro Manila
06.2014 - 05.2023
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients with creative ideas for photography needs.
- Researched new camera equipment and accessories.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
Bachelor of Science - Information Technology
Jose RIzal University
Mandaluyong City 11.2020 - 06.2023
Bachelor of Science - Civil Engineering
Rizal Technological University
Mandaluyong City 06.2014 - 06.2016
Master of Science - Information Technology
Brigham Young University
Salt Lake Utah 06.2019 - 06.2020
Skills
Technical issues analysis
Desktop support
Software diagnosis
Data recovery
Issue troubleshooting
Network diagnostics
Technical Support
Customer service expert
Microsoft Office Specialist (MOS) Expert
Ticket support system management
Technical documents comprehension
Complaint resolution
Application support
Music Editor
Video Creator
Photographer
Data Encoder
Playing Games Online
PC component diagnostics
Account management
Website Creator using HTML, Bootstrap, Java Script
Python Program Language
C Program Languange
Visual Basic
Playing Famous Games
I played Mobile Legends, Dota 2, League of Legends, Call of Duty and Valorant
Accomplishments
- Best Employee in Mobility Sales and Tech Support award.
Software
Adobe Premiere
Wondershare Filmora
Certification
Top 3 Best in Seller Agent
Interests
Interested in IT Field Program
Playing Online Games
I played famous games like Mobile Legends, Dota 2, Call of Duty, Valorant, MMORPG Online and more.
Timeline
Top 3 Best in Seller Agent
12-2022
Top 7 Agent for Overall Attainment
12-2022
Top 3 Best in Resolution Rate
12-2022
Technical Support (Casual)
Jose Rizal University
09.2022 - 02.2023
Mobile Sales and Technical Support Specialist
24/7 ai Customer Philippines Inc.
09.2022 - 05.2023
Part-Time Technician
Central Based Lights and Sound
05.2022 - 08.2022
Financial Bank Specialist (Netspend)
Inspiro
10.2021 - 04.2022
Bachelor of Science - Information Technology
Jose RIzal University
11.2020 - 06.2023
Customer Dental Care Specialist (CoastDental)
SiBS (Siblings International Business Solutions)
03.2020 - 09.2021
Master of Science - Information Technology
Brigham Young University
06.2019 - 06.2020
Recorder and Referral Secretary
The Church of Jesus Chirst of Latter-Day Saints
12.2017 - 12.2019
Part-Time Photographer and Videographer
Self Employed
06.2014 - 05.2023
Bachelor of Science - Civil Engineering
Rizal Technological University
06.2014 - 06.2016