SINGING
Ken Joseph Agbo Dacula
DECK CADET
Poblacion II, Tagbilaran City
Summary
Deck Cadet building sea-time readiness through navigation support, bridge familiarization, and shipboard safety routines. Learns vessel operations by assisting officers with documentation, rounds, and deck work while developing discipline and maritime judgment. Focused on reliable execution, safe conduct, and steady growth into officer duties.
Overview
1
1
Language
4
4
Certifications
3
3
years of professional experience
Work History
Call Center Agent
IBEX Global
08.2023 - 06.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to manage customer interactions and maintain detailed records.
- Collaborated with team members to enhance communication strategies and improve service delivery.
- Conducted follow-up calls to ensure customer satisfaction and retention rates improved.
Education
BS - Marine Transportation
Philippine Maritime Institute Colleges—Bohol
Tagbilaran, Bohol, Philippines05-2026
BS - Chemistry and Physics
Australian Defense Force Academy
05-2022
BS - National Security Management
University of New South Wales—Canberra
05-2021
BS - Chemical Engineering
Ateneo de Cagayan
05-2019
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Lagundingan National High School
03-2015
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Sambulawan Elementary School
03-2005
Skills
Problem-Solving
Decision-Making
Interpersonal Communication
Dependable and Responsible
Analytical and Critical Thinking
Maintenance and Repair
Organization and Time Management
Good Telephone Etiquette
Self-Motivated
Active Listening
MS Office
Google Workspace
Planning and Coordination
Attention to Detail
Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
BASIC TRAINING | Number: BTB200005326026 | Issued by: MARINA | Date Issued: 13 MAR ’26 | Date Expiry: 13 Mar ’31
Interests
Timeline
Call Center Agent
IBEX Global
08.2023 - 06.2026
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Sambulawan Elementary School
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Lagundingan National High School
BS - Chemical Engineering
Ateneo de Cagayan
BS - National Security Management
University of New South Wales—Canberra
BS - Chemistry and Physics
Australian Defense Force Academy
BS - Marine Transportation
Philippine Maritime Institute Colleges—Bohol