Kenji Shirato

I am a customer support professional with three years of experience, including roles at Amazon Japan and a Japanese startup. I excel at resolving issues efficiently through calls, emails, and chat in both Japanese and English. Skilled in troubleshooting, multitasking, and adapting to new tools, I ensure high customer satisfaction while meeting response and resolution targets. My cultural awareness and experience in fast-paced environments enable me to provide thoughtful, professional service to both domestic and international customers.