Kenji Sakata
Operations Supervisor
Cagayan De Oro,Misamis Oriental
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. Results-oriented Operations Supervisor with 2 years of progressive BPO experience. Exceptional business acumen, administrative strengths and program management abilities.
Overview
4
4
Certifications
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Operations Supervisor
Teleperformance Inc.
Cagayan De Oro City, Misamis Oriental
06.2019 - 03.2021
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Motivated and trained employees to maximize team productivity.
- Trained new employees on proper protocols and customer service standards.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Teleperformance Inc.
Cagayan De Oro City, Misamis Oriental
07.2018 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Restaurant Supervisor
Villa La Selva Agri-Tourism
San Francisco, Agusan Del Sur
10.2015 - 11.2017
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Trained team members on proper utilization of in-house systems.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
Local Store Marketing
McDonald's
Butuan City, Agusan Del Norte
04.2014 - 02.2015
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Developed campaigns and specific marketing strategies for clients.
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
Education
No Degree - Tourism Management
University Of The East
2219 Recto Ave, Sampaloc, Manila,1008 Metro Manila 06.2013 - 12.2014
High School Diploma -
Caraga State University- Laboratory High School
Ampayon Campus National Highway,NH1, Butuan City, 06.2011 - 03.2013
Skills
Customer Relations
Employee reviews
Effective leader
Client account management
Coaching and mentoring
Relationship building
Analytical skills
Staff training/development
Certification
Top Coach for Birmingham 5
Timeline
Q4 Top Supervisor for Teleperformance
01-2020
Top Coach for Birmingham 5
11-2019
Top Coach for Birmingham 5
10-2019
Top Coach for Birmingham 5
09-2019
Operations Supervisor
Teleperformance Inc.
06.2019 - 03.2021
Customer Service Representative
Teleperformance Inc.
07.2018 - 06.2019
Restaurant Supervisor
Villa La Selva Agri-Tourism
10.2015 - 11.2017
Local Store Marketing
McDonald's
04.2014 - 02.2015
No Degree - Tourism Management
University Of The East
06.2013 - 12.2014
High School Diploma -
Caraga State University- Laboratory High School
06.2011 - 03.2013