Kenji Ito
Slot Acting Supervisor
Calamba, Province Of Laguna
Summary
Knowledgeable Slot Supervisor experienced in managing slot operations and ensuring optimal guest satisfaction while maintaining regulatory compliance. Supervised teams to deliver high standards of customer service and operational efficiency, demonstrating leadership and problem-solving skills in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Slot Acting Supervisor
Tiger Resort, Leisure & Entertainment Inc. : Okada Manila
2023.10 - Current
- Supervised daily operations of slot machines, ensuring optimal functionality and guest satisfaction.
- Trained and mentored junior staff on operational procedures and customer service excellence.
- Monitored machine performance metrics to identify issues and implement timely solutions.
- Developed and enforced compliance with gaming regulations, enhancing operational integrity.
- Conducted regular audits of slot areas to maintain high standards of cleanliness and safety.
- Analyzed player feedback to improve service delivery and enhance overall guest experience.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs..
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
Slot Attendant and Slot Online Gaming Agent
Tiger Resort, Leisure & Entertainment Inc. : Okada Manila
2019.09 - 2023.10
- Monitored and maintained optimal machine functionality to enhance guest experience.
- Assisted guests with inquiries and provided exceptional service to ensure satisfaction.
- Conducted routine inspections of gaming machines, identifying and troubleshooting issues promptly.
- Collaborated with team members to streamline operations and improve service delivery processes.
- Implemented process improvements that enhanced operational efficiency within the slot area.
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Senior Tours Officer - Domestic
Pan Malayan Express, Inc. (A YGC Member)
2016.02 - 2019.08
- Offers thorough consultation and direction to clients concerning domestic travel-related inquiries.
- Arranges domestic tours featuring lodging, food, and transportation provisions.
- Facilitates discussions with tour operators regarding domestic tour packages.
- Managed daily operations to ensure efficient package processing and timely deliveries.
- Collaborated with team members to streamline logistics and improve workflow efficiency.
Billing Officer
Pan Malayan Express Inc. (A YGC Member)
2015.08 - 2016.01
- administering account balances to detect outstanding debts or irregularities
- aggregating all details essential to compute bills receivable
- auditing data inputs in accounting system to guarantee correctness of final bill
- Processed billing transactions with accuracy and attention to detail.
- Reconciled accounts, identifying discrepancies and resolving issues efficiently.
Cashier and Sales Associate
Adenip Inc. | Folded N’ Hung
2014.12 - 2015.04
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Managed cash register operations, including balancing drawers at shift end to maintain financial integrity.
- Assisted customers with product inquiries, enhancing their shopping experience through knowledgeable recommendations.
- Coordinated inventory management tasks, ensuring stock levels met demand and minimizing discrepancies.
Service Crew and Kitchen Crew
Golden Arches Development Corp, McDonald's Calamba
2014.08 - 2014.10
- Resolved guest questions, concerns, and complaints to ensure satisfaction
- Prepared and assembled food items according to established standards and procedures.
- Collaborated with team members to optimize workflow and reduce service times.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Collaborated with team members to streamline workflow, enhancing service speed.
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines Laguna
Km. 54 San Cristobal Bridge, Calamba, 4027 LagunaSecondary Education -
Liceo De Mamatid
Mamatid Rd, Cabuyao City, LagunaPrimary Education -
Tuba Elementary School & National Highschool
Tuba, BenguetSkills
- Casino management software
- Gaming operations oversight
- Cash management
- Regulatory compliance
- Policy enforcement
- Training delivery
- Employee supervision
- Customer service
- Multitasking
- Team collaboration
- Proficient in English and Tagalog communication
- Interpersonal skills
Accomplishments
- Male Category Winner – Slot Ambassador, Grooming of the Year (2024)
- Employee of the Year Nominee – Top 3 Finalist (2023)
- Awarded Employee of the Month, Slot Ambassador (2023)
Reference
Kelvin Ace Dizon
Senior Slot Manager
M: +63917 1800 496
HANN CASINO
Ceasar Eugene Dumuk
Slot Operations Manager
M: +639085012688
Okada Manila
Adrian Villanueva
Slot Assistant Operations Manager
Okada Manila
Timeline
Slot Acting Supervisor
Tiger Resort, Leisure & Entertainment Inc. : Okada Manila
2023.10 - Current
Slot Attendant and Slot Online Gaming Agent
Tiger Resort, Leisure & Entertainment Inc. : Okada Manila
2019.09 - 2023.10
Senior Tours Officer - Domestic
Pan Malayan Express, Inc. (A YGC Member)
2016.02 - 2019.08
Billing Officer
Pan Malayan Express Inc. (A YGC Member)
2015.08 - 2016.01
Cashier and Sales Associate
Adenip Inc. | Folded N’ Hung
2014.12 - 2015.04
Service Crew and Kitchen Crew
Golden Arches Development Corp, McDonald's Calamba
2014.08 - 2014.10
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines Laguna
Secondary Education -
Liceo De Mamatid
Primary Education -
Tuba Elementary School & National Highschool