Mary Mardee Cello
1812 Goquiolay ST FB Harrison Pasay City
Summary
Proven leader in retail management, notably with Service Solutions at Tokyo SM Manila, where I streamlined operations and enhanced inspection scores. Skilled in merchandise planning and team motivation, I excel in creating efficient, customer-focused environments. My approach boosts team performance and customer satisfaction, leveraging both problem-solving and organizational talents.
Overview
12
12
years of professional experience
Work History
Head of Store
Service Solutions / @Tokyo SM Manila
06.2018 - Current
- Maintained a clean, safe working environment compliant with company policies and local regulations – resulting in improved inspection scores.
- Streamlined store operations with efficient scheduling, task delegation, and communication.
Sales Associate
GAP
09.2015 - 12.2016
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Aces and Kings Gaming Centre
09.2014 - 08.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases..
Sales Associate
Forever 21
02.2013 - 12.2013
- Rotated stock and restocked shelves to maintain product availability
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Baschelors - Hotel And Restaurant Management
The University of Manila
Manila06.2013
Skills
- Store operations
- Merchandise planning
- Customer service
- Problem-solving
- Friendly and positive
- Multitasking and organization
- Team leadership
- Team motivation
- Retail inventory management
Timeline
Head of Store
Service Solutions / @Tokyo SM Manila
06.2018 - Current
Sales Associate
GAP
09.2015 - 12.2016
Cashier
Aces and Kings Gaming Centre
09.2014 - 08.2015
Sales Associate
Forever 21
02.2013 - 12.2013
Baschelors - Hotel And Restaurant Management
The University of Manila
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