Ken Jay Basilla
Senior IT Project Manager
Taguig, Metro Manila,00
Summary
Dynamic IT professional with over 19 years of experience, including 12 years in Senior Project Management and 9 years in IT Technical Management. Strong dedication, enthusiasm, and exceptional work ethic characterize this role. Proven expertise in macro and micromanagement techniques fosters a high-energy environment that consistently delivers projects on time and within scope. Results-driven Senior Project Manager adept at navigating tight deadlines while identifying and driving business opportunities, excelling in collaborative team settings. Engaging interpersonal skills facilitate effective milestone management and exemplary customer service delivery.
Overview
21
21
years of professional experience
4
4
Certificates
1
1
Language
Work History
Lead Project Manager Vendor Management
Kyndryl Philippines
01.2025 - 04.2025
- - Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- - Analyze, manage, and mitigate project risks, ensuring timely identification and strategies to address potential setbacks.
- - Allocate project resources, establishing a budget with clients and company heads, and adjusting as necessary for unforeseen challenges or scope changes.
- - Facilitate communication across all project phases, serving as the primary point of contact for internal teams, stakeholders, and third parties, ensuring clear and consistent project progress reporting.
- - Implement quality control procedures to ensure the final product meets the established standards of quality including reliability, usability, and performance.
- - Negotiate contracts with vendors and suppliers to obtain resources or materials necessary for project completion, ensuring cost-efficiency and compliance with project budgets.
- - Organize and lead project post-mortem meetings to identify successful and unsuccessful project elements, fostering a culture of continuous improvement.
- - Advocate for sustainable practices within project execution, ensuring that projects comply with environmental regulations and strive for minimal environmental impact.
Associate VP Senior Project Manager II Chase Travel
JP Morgan Chase
07.2023 - 04.2024
- - Responsible/leads for working with the business owners, the line of business and its partners
- - Drives planning, execution, integration and adoption of high impact strategic initiatives
- - Enable optimization of our business and achievement base on the company objective
- - Plays a critical role as skilled communicator, strategic, thinker, and adept problem solver who leads the team to deliver successful project outcome while managing risks and constraints effectively working across functional teams.
- - Manage end to end lifecycle of IT/non-IT projects ensuring time delivery within budget and scope.
- - Use and utilize of tools (JIRA & Confluence) for monitoring and tracking of project progress.
- - Drives best practices within project teams to boost knowledge and its process improvements.
- - Mentoring project teams to boost high performance and establish camaraderie via collaboration.
- - Ensuring proper mitigation and assessment of identified project risks for proper and successful delivery.
IT Project Delivery Manager
IT Managers - Metrobank
05.2020 - 11.2022
- - Responsible/leads for the technical delivery and dependency management with collaboration with Stakeholders (Product owners, Service Design, Production Engineering and Shared Services with alignment with cross functional units within the organization
- - Manage the implementation of technical projects using project management methodologies (Agile and Waterfall) to ensure timeline delivery while meeting the business requirements aligned with the compliance and Metrobank’s Technical standards
- - Ensuring fulfilling project milestones and deliverables committed, and manage the entire risk and issues in a timely manner in compliance to IT Governance framework
- - Facilitated project planning execution and delivery while in coordination with cross functional teams
IT Project Manager
Collabera Technologies Private Limited Incorporated- GLOBE
03.2019 - 03.2020
- - Focus on reviewing the project funding request and Change control request aligned with the project business request
- - Supporting applications (CGASH) and managing its delivery with its back-end functions
- - Oversee the formation and coordination of cross functional team throughout the whole project life cycle of application development and improvement
Project/Account Manager
Accenture Philippines
02.2013 - 06.2018
- - Leading the business and technology outcomes on assigned projects, programs or coordinating services.
- - Is involved in leveraging standard tools, methodologies and process to deliver, monitor and control service level agreements
- - Coordinates with the IT Technology Operations, Business Continuity Development, and the Risk Management team
- - Manages Development of clients finance and economics raised for project plans and budgets and ensuring timelines are delivered.
IW Domain Lead/Facility – Gateway Tower 1 and 2, Cybergate 1, 2 & 3
Accenture Philippines
09.2011 - 02.2013
- - In charge of implementing IT Standards, programs, engagement and improvements based on company standards in terms of IT Support
- - Maintain top notch facilities and assets, and technology ensuring seamless operations
- - Ensuring commitment within client’s standards in terms of Service level Agreement support basis for efficient work environment while maintaining the safety efficiency and functionality of the IT facilities and its engineers in terms of knowledge in IT support and delivery.
Software Account Monitoring Lead
Accenture Philippines
04.2010 - 09.2011
- - Forefront of leading the monitoring team that bridges the gap between application monitoring and its operational technology
- - Oversee the operations in monitoring team with its aspect on meeting the targets and deadline on the application scope and ensuring seamless communication with all the stakeholders
Application Tech Support Practitioner
Accenture Philippines
03.2007 - 05.2010
- - Communicate customers via phone, email and chat by solving any technical issues
- - In-charge as Nestling Lead at the same time handling Client escalations.
- - Responsible also for the checking of the team’s ticketing updates and ensure Quality audits are provided.
- - SME (Subject Matter Expert) – helps the group ensure proper information and troubleshooting guide is implemented.
Technology Ops Support Practitioner
Accenture Philippines
06.2009 - 04.2010
- - Ensuring execution of user accounts and its access, modifying and update on user’s system
- - Leveraging in assign on tokens for every ITSRM request for user access
- - Manage client request via ITSRM System Support
Customer Contact Communications Practitioner
Western Watts
08.2004 - 02.2007
- - Responsible for closing task and details per gender survey and considered as one of the skeletal forces when needed closure of projects.
- - Part of the UK group team for making sure closure of the Projects are set and done.
- - Ensuring accurate information deployed and provided for client side.
Education
Bachelor’s degree - Business Administration
University of San Carlos
01-2003
Associate - Computer Science
University of San Carlos
01-1998
Skills
Project scheduling
Scope management
Meeting facilitation
Requirements gathering
Cross-functional coordination
Project plan development
Client relationship management
Training and mentoring
Quality control
Project planning
KPI tracking
Documentation management
Contract preparation
Schedule coordination
Cross-functional communication
Financial administration
Project framework engineering
Project goals and milestones
Multi-project management
Teamwork
Teamwork and collaboration
Strategic thinking
Problem-solving
Time management
Team leadership
Multitasking
Problem-solving abilities
Excellent communication
Decision-making
Self motivation
Time management abilities
Verbal and written communication
Critical thinking
Team collaboration
Technical understanding
Organizational skills
Team building
Documentation and reporting
Analytical thinking
Project management
Risk management
Budget control
Continuous improvement
Process improvement
Stakeholder relations
Vendor management
ERP software
Stakeholder management
Business process mapping
Certification
ITILv3 – 2014
Timeline
Lead Project Manager Vendor Management
Kyndryl Philippines
01.2025 - 04.2025
Associate VP Senior Project Manager II Chase Travel
JP Morgan Chase
07.2023 - 04.2024
IT Project Delivery Manager
IT Managers - Metrobank
05.2020 - 11.2022
IT Project Manager
Collabera Technologies Private Limited Incorporated- GLOBE
03.2019 - 03.2020
Project/Account Manager
Accenture Philippines
02.2013 - 06.2018
IW Domain Lead/Facility – Gateway Tower 1 and 2, Cybergate 1, 2 & 3
Accenture Philippines
09.2011 - 02.2013
Software Account Monitoring Lead
Accenture Philippines
04.2010 - 09.2011
Technology Ops Support Practitioner
Accenture Philippines
06.2009 - 04.2010
Application Tech Support Practitioner
Accenture Philippines
03.2007 - 05.2010
Customer Contact Communications Practitioner
Western Watts
08.2004 - 02.2007
Bachelor’s degree - Business Administration
University of San Carlos
Associate - Computer Science
University of San Carlos
Languages
English
Bilingual or Proficient (C2)