Kenichi Leone Shimosawa
B5 L5 Ecotrend Subdivision San Nicolas 1 Bacoor, Cavite
Summary
Adept at streamlining operations and enhancing team productivity, I leveraged advanced Excel skills and a collaborative approach at Wanfang Technology Management Inc. to drive process improvements and compliance. Recognized for exceptional leadership at PLDT Sales & Service Center, I blend technical proficiency with a proven track record in boosting team performance and operational efficiency.
Overview
12
12
years of professional experience
Work History
Operation Support Sportsbet
Wanfang Technology Management Inc.
03.2019 - 12.2024
- Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Chat Analyst
Peak Outsourcing
03.2017 - 02.2019
- Sending client's concern to a Lawyer.
- Analyzing the visitor's situation and create a civil case.
Team Leader
PLDT Sales & Service Center
07.2012 - 12.2015
- Review all the callout campaign to be able to give the product and knowledge to the agent.
- Monitoring the agent's performance and coaching them to improve their overall productivity.
Education
Bachelor of Science - Computer Programming
AMA Computer Learning Center
Bacoor, Province Of Cavite, PhilippinesSkills
- Advance computer skills with proficiency in Microsoft office application particularly in Excel
- Knowledgeable in Microsoft SQL application
- Can conduct PC troubleshooting, network configuration and software updates
- Team administrator for predictive dialer (cosmocall universe)
- Holding PLDT's perfect attendance award for (3) three consecutive years
- 2018 Overall top agent
Timeline
Operation Support Sportsbet
Wanfang Technology Management Inc.
03.2019 - 12.2024
Chat Analyst
Peak Outsourcing
03.2017 - 02.2019
Team Leader
PLDT Sales & Service Center
07.2012 - 12.2015
Bachelor of Science - Computer Programming
AMA Computer Learning Center
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