Kendal Candice Dela Fuente
Binan, Province Of Laguna
Summary
Experienced HR Head with a proven track record at MkFF Laserteknique International Inc., adept in aligning human capital with organizational goals while ensuring legal compliance. Excelled in fostering employee relations and spearheading strategic HR initiatives. Skilled in HR processes and retention strategies, demonstrating exceptional leadership and interpersonal abilities. Achieved significant improvements in team motivation and performance evaluation.
Overview
19
19
years of professional experience
Work History
HR Head
MkFF Laserteknique International Inc.
06.2016 - Current
- Leads in decision-making and implementation of HR policies, procedures, programs and functions.
- Oversees payroll functions, ensuring accuracy and timely payouts.
- Manages employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Collaborates closely with department heads in executing strategic workforce planning initiatives that aligns human capital resources with company goals.
- Ensures legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Creates regular special events, incentive programs, and conducts constructive feedback to keep employees motivated.
- Implements performance reviews and motivational strategies to elevate HR team results.
- Devises hiring and recruitment procedures as well as sourcing strategies.
Insurance Agent (Agency)
AXA Phillipines
04.2013 - 06.2016
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
Financial Executive (Bancassure)
AXA Philippines
10.2008 - 05.2010
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies, calculated premiums and payment methods.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Customer Service Representative
Convergys (DirecTV)
07.2006 - 10.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor of Science - Development Communication
UNIVERSITY OF THE PHILIPPINES
Los Banos, Province Of Laguna, Philippines04-2006
High School Diploma -
Marcial O. Rañola Memorial School
Guinobatan, Province Of Albay, Philippines04-2002
No Degree - Elementary Education
Guinobatan East Central School
Guinobatan, Province Of Albay, Philippines04-1996
Skills
- HR policies and procedures
- New employee orientation
- HR processes: hiring, training, payroll
- Annual training programs for all employees
- Retention strategies: performance evaluation, team building/ company outings, bonus/ extra compensations
Languages
English
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Korean
Elementary (A2)
Spanish
Beginner (A1)
Timeline
HR Head
MkFF Laserteknique International Inc.
06.2016 - Current
Insurance Agent (Agency)
AXA Phillipines
04.2013 - 06.2016
Financial Executive (Bancassure)
AXA Philippines
10.2008 - 05.2010
Customer Service Representative
Convergys (DirecTV)
07.2006 - 10.2007
Bachelor of Science - Development Communication
UNIVERSITY OF THE PHILIPPINES
High School Diploma -
Marcial O. Rañola Memorial School
No Degree - Elementary Education
Guinobatan East Central School
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