Ken Cedrick Besa
Antipolo City,Philippines
Summary
Customer service professional with over a year of experience in fast-paced environments, adept at handling inquiries and following procedures. Proven ability to learn new skills and take on diverse responsibilities. Strong team collaboration skills with a focus on contributing positively to organizational goals.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Account Officer
Telan Solutions
Pasig City, Philippines
10.2024 - 02.2026
- Monitored overdue accounts, initiating contact with debtors through phone calls and written correspondence.
- Achieved debt collection targets in line with agreed deadlines.
- Collaborated with team members to achieve monthly collection targets and improve department efficiency.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
Education
Computer Programming
Jesus Dela Peña National High School
Marikina City01-2023
Skills
- Account management
- Customer service
- Time management
- Deadline management
- Team collaboration
- Team motivation
- Self-motivated
Languages
English
Intermediate
B1
Filipino
Proficient
C2
Hobbies and interests
- Continuous Learning and Skill Development
- Customer Service
- Teamwork and Collaboration
- Personal and Professional Growth
- Financial Literacy and Investing
- Strategy Games (Board Games & Video Games)
Timeline
Account Officer
Telan Solutions
10.2024 - 02.2026
Computer Programming
Jesus Dela Peña National High School