KEN IBANEZ DIAZ
Bachelor Of Elementary Education
Davao City, Province Of Davao Del Sur
Summary
Motivated and detail-oriented aspiring Virtual Assistant with strong organizational and communication skills. Eager to provide reliable administrative support, including email management, data entry, scheduling, and online research. Quick learner with a strong work ethic, excellent time management, and the ability to work independently in remote environments. Committed to delivering accurate, efficient, and professional support to help businesses stay organized and productive.
Overview
6
6
years of professional experience
1
1
Language
Work History
Verification Specialist
Conectys Global Solutions
06.2025 - Current
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
- Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
Technical Support/Care
Telus International Philippines
01.2023 - 01.2024
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
Customer Service Representative
Sutherland Global
01.2020 - 01.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Education
Bachelor of Elementary Education -
Coland System Technology College Inc.
Cotabato City01.2020
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Multitasking
Dependable and responsible
Organization and time management
Calm under pressure
Verbal communication
Supervision and leadership
Excellent communication
Qualification
- College Level
- Had working and willing to learn and undergo training
- With moral character
- Good listening and communication
- Willing to perform as sales representative
- Able to identify customers provide solution
- Self motivated and confident
Timeline
Verification Specialist
Conectys Global Solutions
06.2025 - Current
Technical Support/Care
Telus International Philippines
01.2023 - 01.2024
Customer Service Representative
Sutherland Global
01.2020 - 01.2022
Bachelor of Elementary Education -
Coland System Technology College Inc.