Ken Escudero
Collections Management
San Pedro City
Summary
Detailed collections bringing over 9 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts, and correcting discrepancies or short payments.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Collections Agent
Vilgar Property Management
06.2024 - 09.2025
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Worked with customer to create debt repayment plan based on current financial condition.
- Analyzed customer financial records to determine appropriate payment plan.
Collections Agent
Outshore
01.2024 - 06.2024
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Collections Agent
Houston Direct Auto
01.2023 - 01.2024
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Counseled debtors on payment options and arranged installment agreements.
Team Leader
Coforge
07.2021 - 01.2023
- I manage a team of insurance data entry and will process insurance to report it to the lender
- (1 year 7 months)
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Process Associate
SLK Global Solutions
09.2019 - 06.2021
- Initiate outbound calls and take inbound calls to assist customer settle their delinquent car checking, savings, auto loan, mortgage and credit card accounts.
- (1 year 10 months)
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Process Associate
Genpact
06.2016 - 03.2019
- Initiate outbound calls and take inbound calls to assist customer settle their delinquent Credit Card debt.
- (2 years 10 months)
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
Education
Associate's degree - Computer Engineering
Asian Institute of Computer Studies
01.2016
Skills
Skip tracing
Collections processing
Repayment plan structuring
Fair debt practices
Delinquent account management
Debt negotiation
Debt management
Credit adjustments
Certification
Collection Agency Agent
Timeline
Collections Agent
Vilgar Property Management
06.2024 - 09.2025
Collections Agent
Outshore
01.2024 - 06.2024
Collections Agent
Houston Direct Auto
01.2023 - 01.2024
Team Leader
Coforge
07.2021 - 01.2023
Process Associate
SLK Global Solutions
09.2019 - 06.2021
Process Associate
Genpact
06.2016 - 03.2019
Associate's degree - Computer Engineering
Asian Institute of Computer Studies