KELECHI CHARIS AMADI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ARIX-EXPRESS
03.2023 - Current
- Attending to customers/clients online
- Answering and directing all incoming calls and requests from clients and supposed staffs
- Granting requests to all customers inquires concerning services,billings,claims,reports problems areas
- Continually maintain working knowledge of the company services and promoters
- Facilitates all services according to company and clients requirements
- Achieving all daily and monthly targets of the company
CUSTOMER SERVICE REPRESENTATIVE
POINT-TECH PHONES & ACCESSORIES
03.2021 - 11.2022
- Answering incoming calls of all customers/clients bookings and reservation requests
- Attending to all physical walk in customers/clients
- keeping records of daily routines
- Established audit reports for all customers/clients bookings and reservations
- Maintained all clients and management files/records
- Established reports with guest via emails,phone calls,social medias and direct interactions
- Identified guest needs and recommended appropriate information concerning reservations,food menu,nightlife options and other activities
- Adhere to and ensured that all standards and the hotel policies were observed at all times
CUSTOMER SERVICE REPRESENTATIVE{RECEPTIONIST}
G-TOWERS HOTELS & SUITS
01.2019 - 12.2020
- Answering all incoming calls,request and inquires from all clients and customers
- Assisting and establishing adverts and proposals through social medias and other platforms
- Facilitating all products and services according to company and clients requests and requirements
- Granting necessary requests to all clients/customers inquires relating to products,services,billings
- Maintained all files on referral contacts and recent products
- Attending to all walk in customers/clients,checking and resolving all phones and accessory request/required
- Assisting in store records and products at warehouse
- Dispatching of requested products to specifies locations as requested by clients/customers
Education
Master of Arts - Public Administration
Philippines College of Health Science
1813 Recto Ave, Sampaloc, Manila, 1008 Metro Manil04.2025
Bachelor of Science - Economics
Federal Polytechnic-NIG
Nigeria04.2019
High School Diploma -
Science High School
Nigeria04.2012
Skills
- Escalation management
- Building rapport
- Order Processing
- Teamwork and Collaboration
- Ability to work under pressure
- Communication {multi channel}
- Administrative Support
- Reading Comprehension
- Active Listening
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ARIX-EXPRESS
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
POINT-TECH PHONES & ACCESSORIES
03.2021 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE{RECEPTIONIST}
G-TOWERS HOTELS & SUITS
01.2019 - 12.2020
Master of Arts - Public Administration
Philippines College of Health Science
Bachelor of Science - Economics
Federal Polytechnic-NIG
High School Diploma -
Science High School
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