KEITH LEYN DAVID HIPONA
Victoria, Oriental Mindoro
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Staff - Teller
Magilas and Pinamalayan Cockpit Arena
Oriental Mindorro
01.2024 - 03.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Assisted with onboarding new staff members, providing orientation and support.
Chat Support Representative
Teletech at Home
Manila, Metro Manila, Philippines
01.2022 - 03.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
OMNI (Chat and Call) Retail Account
Concentrix
Philippines
09.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Call Center Agent (Retention Account)
ResultsCX
Rizal
11.2020 - 06.2021
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Service Crew - Cashier
Jollibee Waltermart Taytay
Taytay, Philippines
08.2019 - 02.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Marketing Assistant
Mitsukoshi Motors Philippines Inc.
Victoria, Philippines
12.2017 - 09.2018
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
- Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
Education
Bachelor of Science - Entrepreneurship
Mindoro State College of Agriculture and Technology
01.2017
Secondary -
ACMCL College
Victoria, Oriental Mindoro01.2014
Primary -
Ordovilla Elementary School
Victoria, Oriental Mindoro01.2010
Skills
- Word, Excel, PowerPoint
- Hardworking
- Dedicated
- Goal oriented
- Self-motivated
- Teamwork
- Verbal communication
- Strong teamwork
- Customer relations skills
- Data entry
- Cash handling
- Sales experience
Personal Information
- Age: 27
- Place of Birth: Victoria Oriental Mindoro
- Date of Birth: 09/15/97
- Marital Status: Single
Timeline
Staff - Teller
Magilas and Pinamalayan Cockpit Arena
01.2024 - 03.2025
Chat Support Representative
Teletech at Home
01.2022 - 03.2023
OMNI (Chat and Call) Retail Account
Concentrix
09.2021 - 11.2021
Call Center Agent (Retention Account)
ResultsCX
11.2020 - 06.2021
Service Crew - Cashier
Jollibee Waltermart Taytay
08.2019 - 02.2020
Marketing Assistant
Mitsukoshi Motors Philippines Inc.
12.2017 - 09.2018
Secondary -
ACMCL College
Primary -
Ordovilla Elementary School
Bachelor of Science - Entrepreneurship
Mindoro State College of Agriculture and Technology