Keith Justin Aguirre
Camarines Sur
Summary
Proactive technical support professional with expertise in troubleshooting and system upgrades. Skilled in enhancing user confidence through effective training materials and fostering collaboration to minimize downtime during network issues. Ready to leverage strong technical skills to drive operational excellence.
Overview
1
1
Certification
Work History
Technical Support Intern
Central Bicol State University Of Agriculture - ICT Office
Impig, Sipocot, Camarines Sur
06.2025 - 10.2025
- Assisted users with technical issues related to software and hardware, enhancing support efficiency.
- Collaborated with team members to troubleshoot network connectivity problems, ensuring minimal downtime.
- Monitored IT equipment inventory and reported discrepancies to maintain operational readiness.
- Participated in system upgrades and installations, supporting seamless transitions for end-users.
- Assisted in the development of user training materials, resulting in increased client confidence and selfsufficiency.
Education
Bachelor of Science - Information Technology
Central Bicol State University of Agriculture - Sipocot
Sipocot, Province Of Camarines Sur, Philippines06-2026
Skills
- Software installation
- Customer support
- System administration
- Hardware configuration
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Computer proficiency
- Product knowledge
- Paperwork processing
- Documentation
Certification
- TOPCIT Passer Level 1
Timeline
Technical Support Intern
Central Bicol State University Of Agriculture - ICT Office
06.2025 - 10.2025
Bachelor of Science - Information Technology
Central Bicol State University of Agriculture - Sipocot