Keith Ellexir Dingcong
Mandaue City
Summary
Efficient Customer service professional with demonstrated success in technical support. Well-versed in remote troubleshooting and repair. Excellent communication and organizational abilities with hardworking and detail-oriented nature.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support
Alfa Business Outsourcing
Cebu City Cebu
04.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided technical support to 100 clients daily.
Associate Customer Support
Techmahindra
Cebu City
08.2021 - 02.2022
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Education
Some College (No Degree) - Accounting And Business Management
Benedicto College
Mandaue City Cebu Philippines 08.2019 - 05.2021
Skills
Technical Support Capabilities
Marital Status
Single
Resume Objective
A Senior High School Graduate of Accountancy Business & Management, a skilled businessman for 2 years.
Place Of Birth
Aniceto Seno St. Tikyan Banilad Mandaue City Cebu
Personal Information
- Date of Birth: 07/16/02
- Gender: Male
- Nationality: Filipino
Timeline
Technical Support
Alfa Business Outsourcing
04.2022 - Current
Associate Customer Support
Techmahindra
08.2021 - 02.2022
Some College (No Degree) - Accounting And Business Management
Benedicto College
08.2019 - 05.2021