Summary
Work History
Education
Skills
ADDITIONAL EXPERIENCE
WORK AVAILABILITY
WORK SETUP
Timeline
Generic

KEITH DENZEL BILBAO

Iloilo City, Province of Iloilo,ILI

Summary

Customer Support Specialist with experience providing non-voice assistance through email, chat, and structured support systems. Skilled in resolving customer concerns using clear written communication, following established processes, and maintaining accurate records. Reliable remote worker with strong attention to detail and a consistent focus on customer satisfaction and quality service.

Developed advanced analytical and research skills in high-stakes environment, focusing on data-driven decision-making and problem-solving. Demonstrated ability to translate complex information into actionable strategies, ensuring effective communication and collaboration. Seeking to transition into new field where these skills can drive impactful outcomes and innovative solutions.

Work History

AI Specialist (Contract / Project-Based)

Kriss.ai
Remote
02.2025 - 07.2025
  • Reviewed and refined written responses to improve clarity, accuracy, and tone
  • Executed text-based workflows in alignment with detailed guidelines and quality standards to maintain high-quality output.
  • Validated written materials to ensure uniformity and precision in messaging.
  • Maintained accurate logs of tasks completed, contributing to overall productivity and workflow management.
  • Worked independently in a fully remote, deadline-driven environment
  • Engaged with potential clients to successfully close deals and expand market presence.

Education

Aeronautics

Visayas Aerospace College And Technology
Iloilo, Cabatuan
06-2022

Skills

  • Email & Chat Customer Support (Non-Voice)
  • Ticket Handling & Case Documentation
  • Clear and Professional Written Communication
  • Customer Issue Resolution & Follow-Ups
  • Troubleshooting Basic Technical or Platform Issues
  • Attention to Detail & Accuracy
  • Time Management & Productivity
  • Google Workspace (Docs, Sheets)
  • Remote Work Best Practices

ADDITIONAL EXPERIENCE

  • Data Entry & Chat Support (Freelance / Remote)
  • Handled customer inquiries through chat and written communication
  • Assisted with basic concerns by providing clear and timely responses
  • Updated records and maintained organized data using Google Sheets and Docs
  • Maintained professionalism and accuracy across all customer interactions

WORK AVAILABILITY

  • Non-Voice Support (Email / Chat / Backend Tasks)
  • Full-Time or Part-Time
  • Flexible Schedule
  • Immediate Start

WORK SETUP

  • Stable high-speed internet connection
  • Quiet, dedicated home workspace
  • Comfortable working independently in a remote environment

Timeline

AI Specialist (Contract / Project-Based)

Kriss.ai
02.2025 - 07.2025

Aeronautics

Visayas Aerospace College And Technology
KEITH DENZEL BILBAO