Keiko Audrey Aspuria
Caniogan
Summary
Hi, I am Keiko, a 24-year-old individual with a passion for growth, new experiences, and a knack for technology. I am always eager to expand my knowledge base and as a tech-savvy individual, I am well-versed in leveraging technology for improved productivity and efficiency. My upbeat and bubbly personality contributes to creating a positive work environment, and I am committed to gaining more experience, acquiring new skills, and fostering personal and professional growth. I approach challenges with enthusiasm and view them as opportunities for learning and improvement. I am excited about the prospect of contributing my skills to a dynamic team and furthering my career in a growth-oriented environment.
Overview
4
4
years of professional experience
Work History
Assistant/Manager
Airbnb
Makati City, Metro Manila, Philippines
09.2021 - 02.2023
- Adept at ensuring guests' satisfaction by providing exceptional accommodation experiences.
- Skilled in overseeing all aspects of property management, from listing optimization to guest services, with a commitment to delivering outstanding customer service and maximizing property performance.
- Demonstrated ability to create a positive and memorable stay for guests while maintaining strong relationships with property owners.
- Assisted in managing guest communications, ensuring prompt and effective responses.
- Analyzed guest feedback to identify trends and drive service enhancements.
Customer Service Intern
FabricaMNL
Mandaluyong City, Metro Manila, Philippines
02.2019 - 04.2019
- Assisted customers in resolving inquiries and issues efficiently.
- Supported team by managing incoming calls and emails promptly.
- Learned product features to provide accurate information to clients.
- Documented customer interactions in CRM system for future reference.
Education
Primary -
Canogan Elementary School
01.2013
Bachelor of Science - Medical Technology
Arellano University-Juan Sumulong Campus
01.2020
Secondary - undefined
Arellano University-Andres Bonifacio Campus
01.2017
Skills
- Highly Organized
- Technology Proficiency
- Data Entry and Management
- Multitasking
- Patience
- Adaptability
- Customer service
- Decision-making
- Phone Operations
Timeline
Assistant/Manager
Airbnb
09.2021 - 02.2023
Customer Service Intern
FabricaMNL
02.2019 - 04.2019
Secondary - undefined
Arellano University-Andres Bonifacio Campus
Primary -
Canogan Elementary School
Bachelor of Science - Medical Technology
Arellano University-Juan Sumulong Campus
References
Wenonna Sakate, 09052483208
Ron De Castro, 09955389373