Kei Nguyen
Makati City, Metro Manila
Summary
At Phoenixfield, I spearheaded customer service excellence, enhancing team efficiency by streamlining workflows and innovating problem-solving techniques. My expertise in call center management and complaint handling boosted productivity and service quality. I'm adept at mentoring teams and implementing process improvements, significantly elevating operational efficiency without compromising company standards.
Overview
1
1
year of professional experience
Work History
SENIOR CUSTOMER SERVICE
Phoenixfield
09.2023 - Current
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Devised innovative problem-solving techniques to address unique client concerns swiftly.
- Championed process improvements that resulted in operational efficiencies while maintaining strict adherence to company policies and procedures.
- Updated account information in each customer's record to keep data accurate.
Education
Bachelor of Science -
Huflit University
Vietnam04-2014
Skills
- Complaint Handling
- Call Center Management
- Customer Service
- Service Quality Assurance
- Team Training
- Teammate mentoring
Languages
English
Upper intermediate (B2)
Vietnamese
Bilingual or Proficient (C2)
Timeline
SENIOR CUSTOMER SERVICE
Phoenixfield
09.2023 - Current
Bachelor of Science -
Huflit University
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