Open To Work
Keenan Carlo Molina
Administrative Assistant
Bacolod City, Province of Negros Occidental
Work Preference
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Inside Real Estate
07.2022 - 01.2026
- Managed domain-related requests (subdomains, vanity domains, domain changes, and WordPress token request) for Agents and Brokers, ensuring accurate configuration and timely completion.
- Adding and removing MLS from sites using an all-in-one real estate technology platform that provides Agents and Brokers with a comprehensive suite of tools, including an AI-powered Smart CRM, customizable IDX websites, lead generation services, marketing automation, and back-office management, designed to help them manage leads, market listings, and scale their businesses efficiently
- Utilized multiple agreement and workflow platforms to prepare, submit, manage MLS and domain documentation.
- Communicate to Multiple Listing Services to ensure satisfaction with approval requests from Agents, Brokers and Brokerages
- Point of contact for a specific MLS
- Participated with multiple client projects for different MLS requests
- CRM: Salesforce
- PROGRAMS & TOOLS: kvCore / BoldTrail, Gsuite, MS Office, Slack, Dialpad, Confluence Page, PandaDoc, MLS Grid, Trestle, Bridge API, Spark API, Veranda, Sejda
- RelevanTraining: General Admin Virtual Assistant Training Knowledge
- Trained in managing customer inquiries, resolving issues efficiently, and handling escalations professionally while maintaining positive client relationships.
- Knowledgeable in preparing, submitting, and managing agreements, MLS records, and domain-related documentation with accuracy and attention to detail.
- Experienced in maintaining client databases, tracking engagement, follow-ups, and service timelines using CRM tools and platforms.
- Familiar with managing subdomains, vanity domains, domain changes, and WordPress token setup to support agents and brokers.
- Creative listing and post on Craigslist
- Blog research and writing
- Knowledgeable in creating and publishing blog content to support digital marketing initiatives and enhance client engagement.
Customer Care Representative
Concentrix
05.2021 - 04.2022
- Answered on average 40 - 50 customer calls/chats per day and provided first call resolution to client inquiries on an E-Commerce website by using active listening skills and thorough knowledge of company products/service.
- One of the pioneer Omnirepresentatives that was trained to receive calls and/or chat and email whereas previous representatives are exclusively trained on one skill method.
- Awarded with the highest number of positive customer survey returns for separate call and chat category during and after training period.
- BedBath & Beyond BuyBuyBaby
- CRM: Salesforce, Oracle
- PROGRAMS & TOOLS: Avaya - Program for making and receiving calls, Microsoft Office, E-Start - For Calendar Shift Schedule, Zimbra Mail - Sending and Receiving Emails, Client Line - Checking if card information, EOM - Tool to check customer's order details, MySource - Tool used to check physical store map and information, The Beyond Store - Website with admin access and used for order fulfillment, Secure Payment Tool - Used to process multiple payment method
Technical Support Representative
Teletech
05.2008 - 02.2021
- Answered customer calls from residential and small business customers regarding troubleshooting of products and services from one of the largest ISP in the USA.
- Schedules Technician visits to residential and business customers.
- Consistently hit or exceeds monthly metrics.
- Excellent attendance and reliability.
- Customer Care Management Qwest CenturyLink
- Subject Matter Expert
- Receiving escalated calls from agents or customers that are looking for Managers or Supervisors level to resolve their technical concerns regarding internet service, emails and computers.
- Very patient floor walker that handles 20 - 30 newly hired agents regarding guidelines and troubleshooting process.
- Create and update guidelines regarding general information, troubleshooting and processes in program's wiki database.
- Quality Assurance Analyst
- Although this was only a temporary position, I was able to complete deliverables on a daily basis by monitoring 30 - 40 agents per shift.
- Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers.
- Provides effective coaching to Agents and improved customer service quality.
Education
Diploma - Information Technology
Systems Technology Institute
Bacolod City, Philippines03-2004
Skills
Office administration
Customer service
Technical Support
Email Management
Data Entry and Word Processing
Office Suites : Microsoft Office / Google Workspace (Docs, Sheets, Drive)
Computer skills
Office administration
Time Management
Problem-Solving and ResourcefulnessReliability and Organization
Accomplishments
- Consistently included in Top Agents for hitting or exceeding required monthly metrics
- Recognized as Top Subject Matter Expert by efficiently resolving escalated cases resulting in customer satisfaction
- Loyalty Award for staying in the same Company/Program for 12 years
- Excellent attendance and reliability
Timeline
Administrative Assistant
Inside Real Estate
07.2022 - 01.2026
Customer Care Representative
Concentrix
05.2021 - 04.2022
Technical Support Representative
Teletech
05.2008 - 02.2021
Diploma - Information Technology
Systems Technology Institute