KEENE DOMING AVILA
Business Processing Associate
Silang,CAV
Summary
Customer Support Associate focused on answering questions, drafting email responses, and maintaining organized case files. Supports fast, accurate service by sorting incoming requests, updating records, and helping customers move through routine account issues. Fits support teams that need dependable follow-up and clean administrative handling.
Overview
19
19
years of professional experience
Work History
CX - Agent
iQor Dasmarinas Site 2
11.2022 - 04.2026
- 3rd Floor Robinsons Place Dasmarinas, 4114 Cavite
- Facilitated customer interactions to resolve inquiries and enhance satisfaction.
- Collaborated with team members to streamline communication processes and improve efficiency.
- Trained new agents on company policies, procedures, and customer service best practices.
Business Processing Associate
AIG Shared Services-Business Processing Inc.
09.2015 - 04.2022
- Alabang, Muntinlupa
- Streamlined data entry processes to enhance accuracy and reduce processing time.
- Trained new associates on operational procedures and software tools.
- Managed workflow prioritization to ensure timely completion of tasks.
Faculty
Franceville Academy
06.2014 - 09.2015
- #8 Denmark Drive, Franceville Homes Old Bulihan, Silang, Cavite 4118
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Shipping Staff
TAIPHIL PROTECH INDUSTRIAL INC.
08.2013 - 01.2014
- Beside Hong Chang Compound Brgy. Lantic Carmona, Cavite
- Coordinated shipping schedules to ensure timely dispatch of goods.
- Managed inventory levels, reducing excess stock through efficient organization.
- Trained new team members on safety protocols and operational procedures.
Faculty
Franceville Academy
06.2010 - 03.2013
- #8 Denmark Drive, Franceville Homes Old Bulihan, Silang, Cavite 4118
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Practice Teaching
Bulihan National High School
01.2009 - 01.2010
On-the-Job-Training
San Gabriel II Elementary School
01.2007 - 01.2008
- Guidance Office
Education
Bachelor of Science in Office Administration - Computer Education
Eulogio “Amang” Rodriguez Institute of Science and Technology Cavite Campus
General Mariano Alvarez, CaviteSecondary School Certificate - undefined
General Mariano Alvarez Technical High School
General Mariano Alvarez, CaviteElementary School - undefined
San Gabriel II Elementary School
General Mariano Alvarez, CaviteSkills
Customer service
Inbox management
Complaint resolution
Call handling
Customer communication
Ticket escalation
Case logging
Chat support
Computer literacy
Data entry
Filing
Document control
Renewal processing
PERSONAL QUALITIES
- Efficiently handle multiple tasks and projects simultaneously.
- Able to work with minimal supervision and as a cooperative team member.
- Adaptability and ability to work under pressure.
Disclaimer
I hereby certify that the above mentioned information’s are true and correct to the best of my knowledge.
Timeline
CX - Agent
iQor Dasmarinas Site 2
11.2022 - 04.2026
Business Processing Associate
AIG Shared Services-Business Processing Inc.
09.2015 - 04.2022
Faculty
Franceville Academy
06.2014 - 09.2015
Shipping Staff
TAIPHIL PROTECH INDUSTRIAL INC.
08.2013 - 01.2014
Faculty
Franceville Academy
06.2010 - 03.2013
Practice Teaching
Bulihan National High School
01.2009 - 01.2010
On-the-Job-Training
San Gabriel II Elementary School
01.2007 - 01.2008
Elementary School - undefined
San Gabriel II Elementary School
Secondary School Certificate - undefined
General Mariano Alvarez Technical High School
Bachelor of Science in Office Administration - Computer Education
Eulogio “Amang” Rodriguez Institute of Science and Technology Cavite Campus