KCRIZET P. TABORA
2211 Flerida St. Pandacan Manila, Philippines
Summary
Results-driven customer service professional with experience in airport operations and virtual travel consulting. Proven track record of providing excellent customer service, resolving issues, and exceeding customer expectations in both face-to-face and remote settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ADVISOR I – CUSTOMER SERVICE DIGITAL SUPPORT
CONCENTRIX
Makati, NCR
2025.12 - 2026.04
- Verified customer eligibility for eyewear services (contact lenses, glasses, frames) via remote email support, ensuring efficient processing according to insurance plans.
- Trained in HIPAA (Health Insurance Portability and Accountability Act) and FWA (Fraud, Waste, and Abuse) regulations in healthcare.
TRAVEL AGENT – CUSTOMER SERVICE DIGITAL SUPPORT
FOUNDEVER
Makati
2021.12 - 2025.07
- Provided travel-related services to clients remotely, including booking flights, hotels, and car rentals.
- Utilized knowledge of travel industry products and services to make recommendations and tailor travel plans to client needs.
- Managed client relationships, ensuring high satisfaction ratings and repeat business through effective communication and issue resolution.
AIRLINE CUSTOMER SERVICE
PHILIPPINE AIRLINES
NAIA Terminal I, II, III and IV
2017.07 - 2021.11
- Provided airport assistance with flight, baggage and travel document concern.
- Collaborated with internal teams, such as operations and ground handling, to ensure seamless passenger experiences.
- Verify travel documents International and domestic flight. provide boarding passes, luggage restrictions, weigh baggage and collect any excess weight charges.
- Take care of children travelling alone, VIPs and people who need special assistance.
ON THE JOB TRAINING
PHILIPPINES AIRLINES - flight safety division
Pasay
2015.07 - 2015.11
LEGWORKS: Luxury Cruise
Pasay
2016.01 - 2016.03
Education
Bachelor of Science - Hospitality Management, Major in Tourism
Eulogio “Amang” Rodriguez Institute of Science and Technology
Skills
- Customer service
- Communication skills
- GDS (Amadeus, Sabre, Farelogix)
- CRM tools (Salesforce, Voyager)
- Interpreting fare rules
- Itinerary Planning
- Travel Booking
- Problem-solving
- Conflict resolution
- Microsoft Office
Certification
- Amadeus Training, Foundever, 2021-12-01, 2022-01-06
- Sabre Training, Foundever, 2021-12-01, 2022-01-06
- Altea Management Training, NAIA Terminal II, 2019-03-23
- Personality Development Workshop, PAL Gate 1, 2017-06-20
- Airport Sabre Check In System, NAIA Terminal II, 2017-05-22, 2017-05-26
- Air Carrier Access Act, NAIA Terminal II, 2017-05-11
- Airport Passenger Handling Basic, PAL Gate I, 2017-05-03, 2017-05-10
Custom Section
hereby certify that all of the foregoing data and information above are true and correct to the best of my knowledge and belief.
References
- Daniel Ventura, Customer Service Officer, Philippine Airlines, 09276598842
- Francis Hernandez, Safety Specialist, Philippine Airlines, 09759742041
- Janine Resos, Assistant Station Officer, TACLOBAN STATION PAL EXPRESS, 09177614113
- Samantha Estalilla, Assistant Station Officer, BACALOD STATION PAL EXPRESS, 09166336090
Timeline
ADVISOR I – CUSTOMER SERVICE DIGITAL SUPPORT
CONCENTRIX
2025.12 - 2026.04
TRAVEL AGENT – CUSTOMER SERVICE DIGITAL SUPPORT
FOUNDEVER
2021.12 - 2025.07
AIRLINE CUSTOMER SERVICE
PHILIPPINE AIRLINES
2017.07 - 2021.11
LEGWORKS: Luxury Cruise
2016.01 - 2016.03
ON THE JOB TRAINING
PHILIPPINES AIRLINES - flight safety division
2015.07 - 2015.11
Bachelor of Science - Hospitality Management, Major in Tourism
Eulogio “Amang” Rodriguez Institute of Science and Technology