KC Jandoc Cabradilla
SANTA CRUZ, ILOCOS SUR
Summary
Energetic and personable individual with strong leadership abilities and knack for motivating teams. Possesses understanding of customer service principles and inventory management, combined with skills in sales strategy and staff training. Dedicated to driving store success and enhancing customer experience through effective management and innovative solutions.
Overview
2
2
years of professional experience
Work History
Station Manager
Petron Corporation
01.2025 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
Distribution Center Officer/OIC
Flash Express
01.2022 - 02.2023
- - Entrust with managing entire facility and all warehouse, transportation / logistics, and shipping / receiving operations on numerous occasions
- - Maintain electronic time management system to ensure proper payroll for all subordinates
- - Conduct daily administrative reports including payroll, safety observations, employee productivity, and department production
- - Draft meeting agendas, maintain an up-to-date department organizational chart
- - Supervise operations including warehouse transportation / logistics, timely and accurate shipping, receiving, delivery and fulfillment according to specifications
- - Rotate inventory to maintain FIFO procedures, which maintain customer satisfaction
Service Crew/Cashier
Jollibee Food Corporation
05.2021 - 10.2021
- - Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- - Operating scanners, scales, cash registers, and other electronics
- - Balancing the cash register and generating reports for credit and debit sales
- - Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- - Processing refunds and exchanges, resolving complaints
- - Maintaining a clean workspace
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
Education
Bachelor of Arts - Social Sciences
Ilocos Sur Polytechnic State College
Tagudin Ilocos Sur07-2022
Skills
- Operations management
- Work planning
- Team oversight
- Team development
- Customer service
Accomplishments
Excellent performance, outstanding service and tireless effort at Jollibee Food Corporation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Ready Reserve Infantry Batallion
Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Station Manager
Petron Corporation
01.2025 - Current
Distribution Center Officer/OIC
Flash Express
01.2022 - 02.2023
Service Crew/Cashier
Jollibee Food Corporation
05.2021 - 10.2021
Bachelor of Arts - Social Sciences
Ilocos Sur Polytechnic State College
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