Kayneth Arispe Dela Cruz
Poblacion, New Washington, Aklan
Summary
Dynamic Branch Appraiser at Pawnsafe Services Corporation with proven leadership skills and a strong focus on customer service excellence. Successfully managed operations, enhancing client engagement and staff performance. Proficient in assessing item values and maintaining accurate records, contributing to streamlined processes and improved customer satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Appraiser
Pawnsafe Services Corporation
06.2018 - Current
Manage daily operations within the branch, overseeing staff performance and customer service standards.
Handle client inquiries efficiently.
Responded to phone calls promptly.
Assessed value of gold and non gold items.
Encoded and reviewed emails.
Encoder- On the Job Training
Aklan Provincial Office
01.2017 - 03.2017
- Extracted information from database to compile reports for audit process.
- Maintained files, records, and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Bachelor of Science - In Information Technology
Aklan State University Kalibo Campus
Kalibo, Aklan04-2018
High School Diploma -
High School - Montfort Technical Institute
New Washington, Aklan04-2014
GED -
New Washington Elementary School
New Washington Aklan04-2010
Skills
- Customer service expertise
- Skilled in customer engagement techniques
- Branch operation handling
- Leadership Skills
Timeline
Branch Appraiser
Pawnsafe Services Corporation
06.2018 - Current
Encoder- On the Job Training
Aklan Provincial Office
01.2017 - 03.2017
Bachelor of Science - In Information Technology
Aklan State University Kalibo Campus
High School Diploma -
High School - Montfort Technical Institute
GED -
New Washington Elementary School
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