Kaycee Paulene Pasigay
Customer Service
Cagayan De Oro
Summary
Pursuing opportunity which will allow me to grow professionally while effectively using my skills and making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
WFH Customer Service Representative
Office Partners 360
04.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Facilitated and proctored online exams from different international universities.
- Assisted and helped online test takers with technical issues and made sure to follow certain rules and instructions implemented by the client.
- Completed all tasks and reports in compliance with company policies and procedures.
Office Clerk and Payroll In-charge
Malasag Resort Corporation (Accounting Dept.)
01.2016 - 12.2020
- Arranged travel bookings and appointments, made purchases orders online for managers and directors.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained composure in stressful multitasking situations, and continued to provide helpful assistance to guests or superior's demands.
- Scheduled, coordinated and confirmed appointments and meetings.
- Calculated salaries, rate changes, retroactive adjustments, overtime and undertime, absences, vacation and sickness leave, termination and garnishments to provide accurate data to payroll processing database.
- Calculated employees 13th month pay, and severance pay.
- Generated and produce payroll activities, documentation and reports to meet corporate guidelines and promote transparency. Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Maintained employee confidence and protected payroll operations by keeping all information confidential.
Front Desk Receptionist
Malasag Resort Corporation (Sports Avenue Dept.)
04.2011 - 01.2016
- Swiftly and amiably responds to inquiries and booking requests made via direct inquiry, email or phone.
- Keen and quickly responds on every guest's particular request and reservations.
- Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies. Keep accounts in balance and ran daily reports to verify totals.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Fr. Leoni Memorial School
Cabanglasan, Bukidnon 04.2001 -
College Level (1st Year) - Bachelor of Science in Nursing
Salazar College of Science & Inst. of Technology
Cebu City, Philippines 04.2001 -
Primary School -
Lugait Central School
Lugait, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Time management
Paperwork processing
Understanding of payroll service
Ability to handle payroll
Microsoft word and Microsoft Excel
Google Sheets
Good Communication Skills
Character Reference
Irish Barbarose
09175648537
Accounting Head
Malasag Resort Corporation
Timeline
WFH Customer Service Representative
Office Partners 360
04.2022 - 02.2023
Office Clerk and Payroll In-charge
Malasag Resort Corporation (Accounting Dept.)
01.2016 - 12.2020
Front Desk Receptionist
Malasag Resort Corporation (Sports Avenue Dept.)
04.2011 - 01.2016
High School Diploma -
Fr. Leoni Memorial School
04.2001 -
College Level (1st Year) - Bachelor of Science in Nursing
Salazar College of Science & Inst. of Technology
04.2001 -
Primary School -
Lugait Central School
04.2001 -
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