Summary
Overview
Work History
Education
Skills
Timeline
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Kayleen Siman

Batangas

Summary

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

LeanLaw
11.2021 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Creating FAQs, articles and guides to better assist customers.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Senior Payroll Specialist

PSG Global Solutions
11.2020 - 11.2021
  • Managed payroll for over 500 employees, ensuring timely and accurate payments.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.

Senior Global IT Servicedesk

Concentrix
05.2016 - 04.2020


  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Information Technology

Christian College of Tanauan
Tanauan, Province Of Batangas, Philippines
03-2016

Skills

  • Problem-solving
  • Detail oriented
  • Flexible
  • Resourceful
  • Data entry
  • Help desk support
  • Ticket management

Timeline

Customer Support Specialist

LeanLaw
11.2021 - Current

Senior Payroll Specialist

PSG Global Solutions
11.2020 - 11.2021

Senior Global IT Servicedesk

Concentrix
05.2016 - 04.2020

Bachelor of Science - Information Technology

Christian College of Tanauan

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Kayleen Siman