Kayleen Siman
Batangas
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
LeanLaw
11.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Creating FAQs, articles and guides to better assist customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Senior Payroll Specialist
PSG Global Solutions
11.2020 - 11.2021
- Managed payroll for over 500 employees, ensuring timely and accurate payments.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
Senior Global IT Servicedesk
Concentrix
05.2016 - 04.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Information Technology
Christian College of Tanauan
Tanauan, Province Of Batangas, Philippines03-2016
Skills
- Problem-solving
- Detail oriented
- Flexible
- Resourceful
- Data entry
- Help desk support
- Ticket management
Timeline
Customer Support Specialist
LeanLaw
11.2021 - Current
Senior Payroll Specialist
PSG Global Solutions
11.2020 - 11.2021
Senior Global IT Servicedesk
Concentrix
05.2016 - 04.2020
Bachelor of Science - Information Technology
Christian College of Tanauan
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