KAYE KATHLEEN A. VILLAMOR
Credit Analyst
Cebu City,CEB
Summary
KAYE KATHLEEN number-savvy with outstanding mathematics and data entry skills. Thorough, accurate and available to assist with other projects as needed. Enthusiastic credit analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Consultant
ePerformax
Cebu
12.2020 - Current
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Responded to customer requests for products, services and company information.
Accounts Payable Associate
One Central Hotel
Cebu City
08.2019 - 11.2020
- Match Purchase Orders to Invoices and enter the said invoices to the computer.
- Reconcile and monitor processed work.
- Pay vendors by scheduling pay checks and ensuring payment is received for outstanding credit.
- Prepare analyses of accounts and producing monthly reports.
- Prepare the monthly reports Accounts Payable Aging Report, Notes to financial statements.
- Conduct a monthly inventory count, where I was tasked to recount the perishable goods and supplies needed in our hotel.
- Compute the monthly service charge.
- Update the Sales Journal daily.
Education
BS - Management Accounting
University of San Carlos
Pantaleon Del Rosario Street, Cebu City, Philippi 06.2015 - 12.2018
Skills
Proven ability to quickly learn and use new technologies and toolsTime consciousQuickly adapt to changes
Verbal and written communication
Computer proficiency
Reading comprehension
Multitasking abilities
Self-motivated professional
Interpersonal Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Consultant
ePerformax
12.2020 - Current
Accounts Payable Associate
One Central Hotel
08.2019 - 11.2020
BS - Management Accounting
University of San Carlos
06.2015 - 12.2018