Cathleen Anne Estender
Recruitment | Customer Service
Parañaque City
Summary
Strategic and innovative individual who translates business vision into initiatives that improve performance, profitability and growth. Empowering individual who supports employees and top executives with a unique perspective and appreciation that human capital is every organization's greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.
Overview
10
10
years of professional experience
Work History
Recruitment Consultant
Go Virtual Assistants, Inc.
03.2024 - Current
- Performed end-to-end recruitment (from Client Calibration Calls to Job Offer discussion)
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Expanded the company's talent pool by actively sourcing candidates through job boards, and social media platforms.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Operated and maintained applicant tracking and candidate management systems.
- Assisted with writing job postings and job descriptions for boards.
Recruitment Consultant
Viventis Search Asia
3 2022 - 02.2024
- Handled end-to-end recruitment process for both volume hiring and individual candidate selection.
- Advertised and managed position listings, organizing interviews with suitable candidates.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Sourced candidates through social media platforms, validating suitability for available positions.
- Coordinated offer process, answering questions candidates had before accepting offers.
- Headhunted candidates by identifying and approaching targeted individuals to client specifications.
- Prepared CVs and correspondence to forward to clients regarding suitable applicants.
- Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates.
- Briefed candidates about responsibilities, salary and benefits of jobs.
- Advised individuals on employment opportunities, career choices and further education or training needed for job roles.
- Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one.
- Took an active role in optimizing procedures to make the recruitment process more efficient and streamlined.
- Update and maintain the recruitment trackers along with other reporting materials.
- Leveraged existing talent pools by maximizing direct sourcing activities.
Recruitment Coordinator
Korn Ferry
06.2021 - 11.2021
- Organised and arranged interviews with candidates and managers, scheduling times and candidate notes into diaries for manager review.
- Set appointments and interviews for job candidates via phone and email.
- Used outstanding communication and networking abilities to develop and maintain key industry partnerships.
- Informed candidates about both positive or negative interview results.
- Offered excellent customer care to clients to increase chances of future collaboration.
- Balanced client and candidate needs to achieve outstanding satisfaction ratings.
Account Associate
VXI Global Solutions
06.2019 - 12.2020
- Followed the standard call flow to uphold brand standards.
- Kept detailed records of customer interactions for future reference.
- Completed CRM documentation and associated forms for new actions.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed up to 50 customer inquiries per day in fast-paced centre.
Global People Administrator
Orion Health
02.2017 - 05.2019
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and providing the needs of the employees.
- Supported HR department in processing paperworks such as COE, etc.
- Resolved Jira tickets with comprehensive bug fixes.
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
- Collaborated closely with other managers to smooth and improve office operations.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Organised corporate events, including luncheons and dinners, conferences and special events.
- Archived outdated files, keeping main filing system current and free of unnecessary information.
Recruitment Associate
51Talk
03.2016 - 02.2017
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Evaluating the English communication abilities of the candidates.
- Creating dedicated candidate accounts specifically designed for their demonstration teaching needs. This includes basic photo editing skills.
- Briefed candidates about responsibilities, salary and benefits of jobs.
Administrative Assistant
Faith Machinery Center
06.2015 - 03.2016
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Handled client correspondence and internal communications in professional manner.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- In charge of Petty Cash and voucher creation
- Achieved collection targets in line with agreed deadlines.
- Administered payroll for 10 employees and oversaw corporate payroll reconciliation and tax activities.
- DR and OR creation
Customer Service Representative
Sykes Asia
11.2014 - 05.2015
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maximized customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
Recruitment and Onboarding Associate
Jobhound Inc
06.2014 - 11.2014
- Sourced candidates through social media platforms, validating suitability for available positions.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Advertised and managed position listings, organizing interviews with suitable candidates.
- Headhunted candidates by identifying and approaching targeted individuals to client specifications.
- Briefed candidates about responsibilities, salary and benefits of jobs.
Education
Bachelor of Science - Psychology
Immaculate Heart of Mary College
Parañaque City 04.2001 -
Skills
Experienced in the following:
JIRA (ticketing system)
Oracle Netsuite (HR Records)
CRM (acct management)
Jobstreet
Indeed
Linkedin Talent Insights
Modern Hire
LiveHire
Multiplai Interviews (AI Interviewing Portal)
-
Experienced in the following:
Conducting interviews
Trainings
Coaching
New Hire Orientation
Exit Interviews
-
I've been a:
Wellness Ambassador
Events Coordinator
Health and Safety Officer
Employee Engagement Officer
-
Has a strong background in all facets of HR
Excellent in working alone or within a team
Provides excellent Customer Service
Timeline
Recruitment Consultant
Go Virtual Assistants, Inc.
03.2024 - Current
Recruitment Coordinator
Korn Ferry
06.2021 - 11.2021
Account Associate
VXI Global Solutions
06.2019 - 12.2020
Global People Administrator
Orion Health
02.2017 - 05.2019
Recruitment Associate
51Talk
03.2016 - 02.2017
Administrative Assistant
Faith Machinery Center
06.2015 - 03.2016
Customer Service Representative
Sykes Asia
11.2014 - 05.2015
Recruitment and Onboarding Associate
Jobhound Inc
06.2014 - 11.2014
Bachelor of Science - Psychology
Immaculate Heart of Mary College
04.2001 -
Recruitment Consultant
Viventis Search Asia
3 2022 - 02.2024
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