Painting/drawing
Kaye Claire Estoconing
Liloan
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Customer Care Associate II
Continuum Global Solutions
01.2025 - 03.2025
- Handle customer inquiries via phone, chat, or email regarding Verizon's wireless, internet, and TV services.
- Assist with billing issues, payments, plan changes, and account management.
- Troubleshoot technical problems related to mobile devices, internet connectivity, and network coverage.
- Promote and upsell Verizon products, plans, and accessories based on customer needs.
- Resolve customer complaints, ensuring a high level of satisfaction and retention.
- Process orders, activations, and cancellations as needed.
OPERATION CUSTOMER EXPERT I
Teleperformance
10.2024 - 12.2024
- Assist customers with travel inquiries, reservations, and modifications via phone, chat, or email.
- Provide expert advice on travel options, policies, and promotions.
- Process cancellations, refunds, and rebookings as needed.
- Resolve customer issues, such as payment problems, itinerary changes, or travel disruptions.
ASSOCIATE CUSTOMER SUPPORT
Tech Mahindra
07.2020 - 09.2020
- Track and update shipment statuses for customers using UPS logistics systems.
- Verify invoices and shipping documents for accuracy and compliance.
- Coordinate with internal teams (such as dispatch and warehouse) to ensure smooth package handling.
- Ensure compliance with company policies and international shipping regulations.
Education
Elementary -
Simeon Ayuda Elementary School
01.2013 - 01.2014
Junior High School - undefined
Arcelo Memorial National High School
01.2016 - 01.2017
Senior High School - undefined
Arcelo Memorial National High School
01.2018 - 01.2019
Bachelor of Secondary Education - Social Studies
Cebu Technological University – Danao Campus
Sabang, Danao City, Cebu 01.2023 - 01.2024
Skills
Strong Command of English
Character Reference
Michael Vincent Rosales
Tech Mahindra Team Leader
+63945693573
Francisco Ong
Continuum Colleague
09481319467
Janica Bulhot
CTU Professor
+639659816203
Interests
Outdoor Travel
Pilates
Blogging
Web Design
Reading
Singing
Manga/anime collecting
Certification
Advanced Placement (AP) Teacher Certification – College Board.
Timeline
Customer Care Associate II
Continuum Global Solutions
01.2025 - 03.2025
OPERATION CUSTOMER EXPERT I
Teleperformance
10.2024 - 12.2024
Bachelor of Secondary Education - Social Studies
Cebu Technological University – Danao Campus
01.2023 - 01.2024
ASSOCIATE CUSTOMER SUPPORT
Tech Mahindra
07.2020 - 09.2020
Senior High School - undefined
Arcelo Memorial National High School
01.2018 - 01.2019
Junior High School - undefined
Arcelo Memorial National High School
01.2016 - 01.2017
Elementary -
Simeon Ayuda Elementary School
01.2013 - 01.2014
Advanced Placement (AP) Teacher Certification – College Board.
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